Note fondée sur 246 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 févr. 2021 sur Expedia
Horrible personnel lent et nul aucun savoir faire ne parlons même pas des déjeuners compris le matin
Les plagistes horribles
Commentaires de Gestion de l’hôtel
26 mars 2021 par Tago Tulum, Gestion de l’hôtel
Thank you for your comments, we regret to read about your experience.
We are improving our service to serve you according to your expectatives, we hope you can give us the opportunity to host you again.
par un voyageur
Publié le 28 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2019 par Luciana, Gestion de l’hôtel
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon.
Sincerely
par un voyageur
Publié le 24 janv. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2019 par Luciana at PR, Gestion de l’hôtel
Dear Guest,Thank you for evaluating your stay at our property. We are glad you loved our inspired accommodations and service! We appreciate your comments and can't wait to welcome you back soon.
Sincerely
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Drinks and food at property was extremely expensive. service was mid
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Tago Tulum, Gestion de l’hôtel
Dear Shani Thank you very much for letting us know about your stay. we regret to read about the prices in food and beverage however please be advised that our prices are already fit into the surrounding places so we are in average.We hope you can give us the opportunity to attend you again in a future stay.
par un voyageur
Publié le 7 févr. 2024 sur Expedia
Tago Tulum has some of the most beautiful and well-constructed hotel rooms I've stayed in. We loved the double shower, the king bed, the soak pool, and the small details from the service team like evening treats left in the room, daily room cleaning, and "good morning/goodnight" stamped in the sand of the room entry.
Air conditioning worked great we were never hot in the room. Hot water in the shower never ran out. Things we would have liked to have known: there is a small refrigerator which you can use - you just had to clear out the minibar items and put them back in upon leaving. They have sunscreen bottles at the beach (probably left from previous guests but they let you use it). This area of Tulum is not the most beautiful to walk (there's lots of traffic and pricey dining options anywhere you go), but staying in the hotel was the best place to be.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
Dear Chistopher,Thank you for your nice review,we are happy to know that you had a great time with us and you notice our Details!Nos vemos pronto!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Excellent property with beautiful rooms! Staff is also amazing very close to the popular restaurants and bars.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
Dear Kripa,Thank you for your score and review.We are happy to know that we exeed your expectations.Nos vemos pronto!
par un voyageur
Publié le 23 janv. 2024 sur Expedia
Stayed in the beach front suite (assumed i can walk into the beach from the room but not the case), the room was amazing, staff were great and very helpful. Beautiful views of the ocean.
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
Thank you very much for yur review, we are really happy ti know that you enjoy your stay with us.Nos vemos pronto.
par un voyageur
Publié le 22 janv. 2024 sur Expedia
For $800-500 US per night, this place was NOT a good value for the money. This hotel bills itself as a luxury hotel but "luxury" is aspirational, at best. I feel ripped off & will not return.
Good:
•Friendly, helpful staff
•Beautiful ocean front room
•Pretty beach-- soft sand, uncrowded, well maintained
•Each night, they left a little taste of dessert & some nights, they turned down your bed
• Nespresso machine in the room
• Nice toiletries
• Fluffy robes
Bad:
•Ridiculously overpriced food/drinks (same over the Tulum Hotel Zone)-- $24 for a glass of Mexican wine, $30 for a cocktail.
•Inconsistent housekeeping. Every day, something was missing (eg, hand towels, Nespresso pods, beach towels). The patio table was not wiped once while we were there.
• No price list for the mini bar. We had to ask, and yes, everything was insanely overpriced
• Front sliding doors stuck (room 14). An older person or someone with a bad back would have been injured opening it.
• Bed was very saggy & soft.
• You need an engineering degree to figure out the lighting panel
Other:
Entire Tulum Hotel Zone is a huge rip off. It's so overpriced and blatantly manipulative to tourists. Check your bills.
There's no sidewalk in this zone. Walking to restaurants at night is dangerous. Bring FLAT shoes.
Get better, less expensive meals in Tulum center. DO NOT TAKE TAXIS. They try to charge your $30-40 to go 2 miles to Tulum center. Get out of sight of taxis and hail a collectivo to town ($1.50-$2)
Commentaires de Gestion de l’hôtel
28 janv. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
Thanl you very much for your point of view, we will continue working for our guest satisfaction.Best regards!
par un voyageur
Publié le 7 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
The TAGO Tulum staff really apreciate your visit, unfurtunately,because no review only score, we dont know what areas we need to improve.We hope that you give us aother oportunity to recive you.Best regards.
par un voyageur
Publié le 7 janv. 2024 sur Expedia
La habitación ha sido una de las más bellas que me he quedado. Sin embargo el acceso al hotel es difícil, ningún taxi quería llegar ahí, así que cobraban carísimo! Y aunque los alimentos eran ricos se tardaron 2 horas sin exagerar en entregarlos! Increíble el tiempo que esperamos. Pésimo servicio de la cocina, y no fue una ocasión sino todas las veces que consumimos ahí.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Valeria Del Rayo, General Manager., Gestion de l’hôtel
Muchas gracias por su visita y sus comentarios de mejora, que nos ayudan a seguir trabajando en la satisfacción de nuestros huéspedes.Esperamos poder recibirla nuevamente y poder tener la oportunidad de borrar esta experiencia que comparte.Muchas gracias!
