Ratings based on 50 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 11, 2022 on Expedia
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin
This hotel did not have complimentary water and charged 150 pesos per 500ML bottle.
Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit.
On a positive note, the furniture and aesthetic of the room were very nice.
Comment from Hotel Management
Oct. 11, 2022 by Lau F, Hotel Management
Dear Waqar, we understand and appreciate your feedback. We inform you that we do have salt water in our hotel, water from Watal is from cenote, cenote water is a mix of minerals thats why is a little bit salty. A pleasure having you as a guest, until next time!
by A traveller
Posted Sep. 3, 2022 on Expedia
The hotel was beautiful. The staff was professional and friendly. I’d highly recommend staying there.
Comment from Hotel Management
Sep. 3, 2022 by Lau F, Hotel Management
Dear Tammy, thank you for choosing Watal Tulum Hotel for your magical stay in Tulum! We will congratulate our awesome team. It was a pleasure having you as a guest. Until next time!
by A traveller
An amazing stay
Posted Aug. 30, 2022 on HotelsThe stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Comment from Hotel Management
Sep. 2, 2022 by Lau F, Hotel Management
Dear Mohammed, we are very pleased to read such an amazing review, we will congratulate our staff for sure! Thank you for choosing Watal Tulum Hotel for your stay in magical Tulum! Until next time
by A traveller
Posted Aug. 17, 2022 on Hotels
Comment from Hotel Management
Aug. 24, 2022 by Lau F, Hotel Management
Thank you for staying in Watal Tulum Hotel!
by A traveller
Great experience
Posted Aug. 5, 2022 on HotelsOur room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
by A traveller
Posted Jul. 9, 2022 on Expedia
by A traveller
Posted Jun. 21, 2022 on Expedia
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
Comment from Hotel Management
Jul. 28, 2022 by Rumba Hospitality Guest Experience Team, Hotel Management
Dear Victoria, thank you very much for choosing us. We are glad to hear that you have been well. We have already checked the toilet in your room so that it will not happen again. Best regards from Tulum.
by A traveller
Posted May 23, 2022 on Expedia
I really liked this property definitely staying here again for my next stay in Tulum.
Comment from Hotel Management
Jun. 30, 2022 by Rumba Hospitality Guest Experience Team, Hotel Management
Dear Ley'a, thank you very much for choosing us. We will check your room to see what is wrong with the toilet. It has been a pleasure to have you with us.
by A traveller
Watal Hotel Tulum
Posted May 7, 2022 on HotelsI stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Comment from Hotel Management
May 19, 2022 by ELIAS MV, Hotel Management
Hello dear guest,
Thank you for taking time to share us your feedback.
We are working on your suggestions to fix any of your comments, About the AC or Fan its because some times in Tulum the electricity has issues, its not about us. We solve already the hot water of the shower. We change the light of the bathroom. About the sewage its from the city government and we already let them know. And any of your additional comments we are working on it. We would love to have the opportunity to make your next stay perfect. Please contact us.
Kindest regards,
ELIAS MIRANDA
REVENUE MANAGER
by A traveller
Amazing hotel, excellent friendly staff
Posted Apr. 5, 2022 on HotelsI stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
Comment from Hotel Management
Apr. 12, 2022 by L. Gonzaga Giquel, Hotel Management
Thank you very much for choosing us. We are very happy to hear that our team made your holiday unforgettable. We hope you will fulfill your dream of coming back soon. We would love to have you back again.
