Ratings based on 209 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 12, 2024 on Expedia
Avoid at all costs!!! We did late check-in and our room wouldn't lock at all. The hotel refused to fix it right away, refused to switch our rooms or provide a refund. As 2 female travelers, we were super concerned for our safety since the lobby was not secure and there were alot of random men outside. Because it was late, and we had nowhere to go, we stayed the night with our luggage and furniture propped against the door. The room had a broken AC unit that was dripping water all over the floor, we had no towels, the bar was not operational upstairs, and the only breakfast served the next morning was toast and coffee. I had to fight to cancel our reservation and the staff was super rude about the whole situation. My advice is to take your money elsewhere - there are so many other better places.
by A traveller from Lake Elsinore
Posted Jan. 2, 2024 on Expedia
by A traveller
Posted Jan. 1, 2024 on Expedia
The staff is very friendly and helpful. It's close to the center of downtown Tulum. The room is acceptable as a small hotel. The free breakfast is just toasts and coffee, but I liked it. The road in front of the hotel is unpaved and pooled with water.
by A traveller
Posted Dec. 20, 2023 on Expedia
Great hotel overall. Only stayed for a few days but enjoyed the amenities.
by A traveller
Posted Nov. 24, 2023 on Expedia
Service staff was awesome and the hotel was clean. Wish they keep the pool open after 8pm.
by A traveller
Excellent value for money
Posted Aug. 31, 2023 on HotelsConvenient location near main road and restaurants. Very compact room with all facilities. Pool on the roof! Bed linen and towels could do with an upgrade but overall excellent value for money. Great breakfast.
by A traveller
Posted Jul. 29, 2023 on Expedia
The hotel is cozy with njce decor however my bathroom could have been clesner but overall a cute hotel
by A traveller
Posted Feb. 26, 2023 on Expedia
I booked it for the general
Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused?
The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area?
Comment from Hotel Management
Mar. 1, 2023 by Zendero Hotel, Hotel Management
Dear guest, we appreciate yor feedback and we are sorry for the inconveniences that arose during your stay, we understand that these may have affected the experience of your visit. Be sure we will follow up the incident to prevent similar situation in the future. Thank you!
by A traveller
Posted Feb. 9, 2023 on Expedia
The pool was gross, water was green don’t think it was ever clean. It had a scum on it. Wifi was very weak. It says free breakfast first day they had nothing to cook us second day we got fruit and the third day we finally got eggs and toast and coffee hot water was hit and miss in shower. The only good thing was the beds we’re comfortable and ac worked. I would not recommend the Zendero
Comment from Hotel Management
Feb. 9, 2023 by Zendero Hotel, Hotel Management
Dear Curtis, it was a pleasure to have welcome you at Zendero Hotel. Your comments are very important to us as they allow us to identify areas of improvement in our service. We apologize for the inconveniences that arose during your stay. We will follow up on the pool and breakfast situation to ensure that both amenities meet the hotel's established standards. We will also follow up on the WiFi issue, we understand that this is important to complement your experience. Finally, we will take into account all your feedback to ensure the highest comfort of our rooms. Be sure that we will follow up on your comments.
by A traveller
Posted May 4, 2022 on Expedia
La propiedad es muy nueva pero estaba muy sucia la piscina estaba súper sucia, en el área cerca de la piscina habían vasos y copas por muchos días y nunca limpiaron, nuestro cuarto estaba sucio cuando lo entregaron dicen que es porque solo tienen una señora para limpiar todo el hotel.
Comment from Hotel Management
May 27, 2022 by zendero, Hotel Management
Buenas tardes estimado Miguel, agradecemos tus comentarios, para nosotros es importante saber las opiniones de nuestros clientes para saber en que podemos mejorar.
