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Novotel Citygate Hong Kong

4.0 star property
4-star hotel near Citygate Outlets, connected to a shopping center

Choose dates to view prices

Photo gallery for Novotel Citygate Hong Kong

Exterior
Miscellaneous
1 bedroom, minibar, in-room safe, desk
Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym

Explore the area

View in a map
51 Man Tung Road, Tung Chung, 0
  • Place, Citygate Outlets
    ‪3 min walk‬
  • Place, Tung Chung Fort
    ‪3 min drive‬
  • Place, AsiaWorld-Expo
    ‪4 min drive‬
  • Airport, Hong Kong (HKG-Hong Kong Intl.)
    ‪4 min drive‬

Room options

View all photos for Premier Room, 2 Twin Beds (Executive)

1 bedroom, minibar, in-room safe, desk

Premier Room, 2 Twin Beds (Executive)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

1 bedroom, minibar, in-room safe, desk

Premier Room, 1 Queen Bed (Executive)

10.0 out of 10
Exceptional
(2 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(87 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Standard Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(28 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

About the area

Tung Chung

Seaside stay .A stay at this hotel places you within half a mile (1 km) of Citygate Outlets and 6 miles (10 km) of AsiaWorld-Expo. Discovery Bay Golf Club and Hong Kong Disneyland® Resort are within 12 miles (20 km).

What's nearby

  • Citygate Outlets - 3 min walk - 0.3 km
  • Tung Chung New Development Ferry Pier - 5 min walk - 0.4 km
  • Tung Chung Fort - 3 min drive - 1.8 km
  • AsiaWorld-Expo - 4 min drive - 3.9 km
  • Ngong Ping 360 - 25 min drive - 22.2 km

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • ‪Tasty Congee & Noodle Wantun Shop - ‬17 min walk
  • ‪Blue Bottle Coffee - ‬18 min walk
  • ‪Lian Vietnamese & Thai Cuisine - ‬17 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Outback Steakhouse - ‬18 min walk

About this property

Novotel Citygate Hong Kong

4-star hotel near Citygate Outlets, connected to a shopping center
Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4790 square feet (445 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 4-star Tung Chung hotel is smoke free.

  • 1 building
  • 440 guestrooms or units
  • 23 levels
  • 3 dining venues
  • Meeting rooms
  • 4790 sq ft of conference space
  • 445 sq m of conference space
  • Built in 2006
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 6:00 AM to 11:30 PM at scheduled times
  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Gym
  • Seasonal outdoor pool
  • Shopping mall
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults, and HKD 103.4 to 103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

We should mention

  • The seasonal pool will open in March and close in October.
  • One child 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 1005 reviews
Rating 8 - Good. 332 out of 1005 reviews
Rating 6 - Okay. 98 out of 1005 reviews
Rating 4 - Poor. 41 out of 1005 reviews
Rating 2 - Terrible. 26 out of 1005 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thanapat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping at the outlet is easy because it is so large.
Stayed 2 nights in Aug 2025

10/10 Excellent

E

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They maintain the cleanliness of the room mostly the restroom.
Stayed 3 nights in Jul 2025

10/10 Excellent

Donmar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family safe to stay in hongkong

Amazing staycation
Stayed 2 nights in Jul 2025

10/10 Excellent

Eng Cheng

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

10/10 Excellent

E

Stayed 6 nights in Jul 2025

10/10 Excellent

Lap Hung Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location, right next to a subway station, just a short 10min free shuttle from the airport. Connected to an outlet shopping mall, lots of food places.
Stayed 1 night in Jul 2025

10/10 Excellent

Denise Arlene M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impressive Service from the Heart

The staff were very efficient, accommodating and friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ethel

Liked: Cleanliness
Good customer service.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeated stay - The staff are the best. Speak well in English, helpful with great smiles. Always proactive to help me with my luggage. Always look forward to the stay esp the location is great if you are looking to go to the outlets or Disneyland .
Stayed 2 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and service and room
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

strong recommended hotel

Very nice location after check in, free to walk everywhere, shopping or dining
Stayed 1 night in Jun 2025

6/10 Okay

Karen

Stayed 4 nights in Jul 2025

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back for sure.
Stayed 1 night in Jul 2025

10/10 Excellent

so yeon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It's great size room with excellent bathroom. Some part of the room was old
Stayed 1 night in Jun 2025

8/10 Good

Alister

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway smelt and was damp
Stayed 2 nights in Jun 2025

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is a real winner.

We keep coming back to this place because it is so convenient. Shuttle bus to and from airport and proximity to train if you want to visit Downtown. Executive lounge is a winner too.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eng Cheng

Stayed 1 night in Jun 2025

10/10 Excellent

SAU MAY WINDSOR

Stayed 5 nights in Jun 2025

10/10 Excellent

Winnie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Close to the airport, transport links, shopping and dining
Stayed 3 nights in Mar 2025

10/10 Excellent

ERLA JOY VIOVICENTE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
great service
Stayed 4 nights in Jun 2025

10/10 Excellent

May M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During my second day at the hotel, I saw a cockroach crawling on the table in my room. I reported it to the front desk, and the manager, Dan, immediately took care of the situation. Without asking too many questions, he upgraded our room and offered a complimentary breakfast for one day. The new room had a strong odor, and the heater wasn’t working, it was extremely cold. I told Dan I didn’t want to change rooms again because it was becoming overwhelming. He quickly provided a portable heater and continued to check in to make sure we were okay. One of the housekeeping staff also noticed the odor issue and kindly offered to deep clean the room to remove the smell. She made sure to keep it fresh every day. I truly appreciated her efforts. The service at this hotel is outstanding. Every staff member I encountered was friendly, helpful, and greeted guests with a smile. Their willingness to go above and beyond made a huge difference in my stay. I would definitely return to this hotel because of the incredible service from Dan and the team, and I will be recommending it to all of my friends and family.
Stayed 13 nights in May 2025

10/10 Excellent

Huanghua

Stayed 2 nights in Jun 2025