Ratings based on 603 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 11, 2023 on Hotels
Comment from Hotel Management
Jan. 10, 2024 by AHLEM, Hotel Management
Au plaisir de vous accueillir à nouveau et de vous souhaiter la bienvenue,Cordiales salutations.La direction
by A traveller
Posted Dec. 7, 2023 on Expedia
The staff were extremely attentive, all the way from check in, dining and check out. The sheets on the baby cot were stained and dirty. But this was changed within the hour with no trouble at all.
Comment from Hotel Management
Jan. 10, 2024 by AHLEM, Hotel Management
Dear guest,Thank you for your confidence and hope to welcome you back of a nearest future. Best regard. The hotel management
by A traveller
Posted Sep. 3, 2023 on Expedia
Comment from Hotel Management
Sep. 7, 2023 by AHLEM, Hotel Management
Au plaisir de vous accueillir de nouveau parmi nous.La direction
by A traveller from Louisville
Posted Jul. 14, 2023 on Expedia
It’s a big property. Convenient for conference and group meetings. Food options are good and pool is very nice. Beach restaurant is great
Comment from Hotel Management
Sep. 7, 2023 by AHLEM, Hotel Management
Thank you for your confidence and hope to welcome you back of a nearest future. Best regard. The hotel management
by A traveller from Tecumseh
Posted Jul. 11, 2023 on Expedia
The property is located in a secluded area, too secluded to be frank, I felt unsafe stepping out of the property. Crossing the street to the beach was as far as I ventured and was questioned if I was a hotel guest when I clearly just walked out of there. It was extremely crowded with a lot of loud noises when I arrived Saturday night. The great entrance, the pool, the room balconies look great, but that's about it. I did not get to swim due to my short stay, but a lot of people seemed to be having fun swimming.
The room was something else... it smelled, it had mosquitos, mini fridge and safe were not functional. AC hardly working trying to keep up, it was very hot. The room balcony door would not lock and can be easily opened, the room is basically not safe to leave anything when the door does not lock properly. They take shortcuts on service, like shampoo, soap, no toilet paper (had to work with an almost empty roll) and no tissue, they did not even replace the bathroom floor mat towel the last day. Food seemed ok with good selection but was disgusted to see first-hand the server touch the egg omelet on the plate to check it out with his fingers.... so I stuck to sealed food items to avoid getting any infections on my short stay. Finally, don't ask them to call you a taxi, they will get their own guy who will charge you double the price and not give you a receipt. Overall, first time and last time... I was disappointed with how such a nice property is poorly managed.
Comment from Hotel Management
Jul. 12, 2023 by AHLEM, Hotel Management
Dear guest,We regret to know that you were not totally satisfied with your stay in our hotel. We have processed your comment with great importance in order to improve our quality of service.However, we preferred to be informed of your opinion on real time during your stay to control the critical points and better satisfy you. Your holiday enjoyment and relaxation are very important to us. We would be happy if you give us a chance to welcome you again.Thank you for your understanding. .Best regardsThe Management of the hotel
by A traveller from Bronx
Posted Jan. 27, 2023
I sent my wife to this hotel for a week and her father and mother joined her in the hotel . All was good untill a lady tells my wife 2 bath towels are missing . My wife doesn't even use public towels . This made ne sick off them spend more than 2000$ in this hotel . And they finally one of the employee took the towels without bringing them back
by A traveller
Posted Oct. 18, 2022 on Expedia
Breakfast and dinner choices were very good. Pool and sea views were pleasant if you were lucky enough to get the right rooms. Unfortunately loud music from an adjoining property well into the night. AC failure one night.
Comment from Hotel Management
Oct. 19, 2022 by ahlem, Hotel Management
Dear guest,Thank you for your confidence and hope to welcome you back of a nearest future.Best regard.The hotel management
by A traveller
Posted Sep. 24, 2022 on Expedia
by A traveller
Posted Sep. 13, 2022 on Expedia
by A traveller
Posted Sep. 7, 2022 on Expedia
