Ratings based on 281 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 7, 2024 on Expedia
by A traveller
Posted Feb. 21, 2024 on Wotif
Check in was convenient however room was not serviced as requested after first night leaving us with no towels or tea making supplies.
Service on day 3 did not include fresh bed linen, even though I had stripped the bed, leaving us with no sheets for the night!
Bed was soggy and wobbly. Room was dirty behind furniture and dusty.
Kitchen was not fully stocked for two guests.
Reception staff were pleasant and apologised with partial refund offered. Initial welcome sheet did not include after hours contact details.
Comment from Hotel Management
Feb. 22, 2024 by chenara, Hotel Management
Thank you for providing additional details about your recent stay.We want to clarify that our information sheet explicitly advises guests to utilize the after-hours number in case of emergencies, which would have been suitable for the issues you encountered. We understand that you mentioned not seeing this information on the sheet, and we regret any confusion.Throughout your stay, multiple avenues were available for assistance, including our office and restaurant staff. We regret not being informed earlier to promptly address any concerns.After your departure, I spoke with the housekeepers who recall providing thorough service, including changing bed linens, and were eager to discuss any misunderstandings. However, you had left immediately after receiving your 50% "partial" refund of over 300.We sincerely regret that despite our efforts to promptly address any concerns upon your departure, your experience was reflected in a 1-star review. We genuinely aimed to rectify any issues and ensure your satisfaction. Your feedback is valuable to us, and we hope to have the opportunity to improve and exceed your expectations in the future.
by A traveller
Posted Feb. 21, 2024 on Expedia
We had our Mercedes van, Ford Ranger and both of our race cars that were on trailers parked in the car park, broken into and items stolen at approx 320am on Wednesday morning. Very angry and disappointed!
Comment from Hotel Management
Feb. 21, 2024 by Chenara , Hotel Management
Dear Todd,We're truly sorry to hear about the break-ins during your stay. Unfortunately, several motels were targeted that night, and we're collaborating closely with the local police to address the situation. Your safety is our utmost priority, and we're taking all necessary steps to prevent future incidents such as getting more cameras to cover more of our grounds etc. Please let us know if there's anything further we can assist you with.Best regards
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Chenara, Hotel Management
Good MorningI am not to sure why you have given us a 2 star out of 10 rating, I am taking a guess that it is because you had booked a standard cabin that states it is shared facilities as well as the follow up emails stating what is included in the room and when you arrived you were not happy that you had booked the wrong room, on the first night you were able to upgrade to a self contained studio and the second night you decided to leave and stay elsewhere as all of our self contained rooms were fully booked. To anyone reading this review - to avoid disappointment please don't book the cheapest room expecting to be self contained, all of our cabins clearly state they have shared facilities and if you book and realize you had booked the wrong room we are quite flexible at allowing to modify your booking etc. However leaving it 16 days after making the booking and wanting to change it on check in - we can't always help with as we are fully booked most nights and do not always have a surplus of self contained rooms available late afternoon (4.30 PM) the day of checkin
by A traveller
Posted Feb. 18, 2024 on Expedia
Plenty of room for all
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 4, 2024 on Expedia
Basic room easy highway access.Staff nice not great
by A traveller
Posted Feb. 3, 2024 on Expedia
We were very pleased with our stay. When we first arrived we learned that our room did not have air conditioning. That was apparently an oversight on my part. They do have larger rooms that have AC, I guess I just didn’t read the descriptions well enough. They do have a fan and with windows open it was no problem at all. The rooms are very well appointed with everything you might need. I would definitely stay again.
by A traveller
Posted Jan. 27, 2024 on Expedia
This property was conveniently sited. It was a hot day and there was no aircon in the unit which made it rather uncomfortable in the afternoon and into the night.
