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Hotel Chalet Swiss

3.0 star property
3-star hotel near Mystery Rooms

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Photo gallery for Hotel Chalet Swiss

Front of property
Superior Twin Room, Balcony
TV
Hallway
Lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Housekeeping
  • Breakfast included
  • Pet-friendly
  • Free WiFi

Explore the area

View in a map
Seestrasse 22, Unterseen, BE, 3800
  • Place, Alpine Garden
    ‪6 min walk‬
  • Place, Mystery Rooms
    ‪11 min walk‬
  • Place, Hoeheweg
    ‪11 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.0 out of 10
Good
(4 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Balcony

Superior Twin Room, Balcony

Superior Twin Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Standard Room

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

In-room safe, cribs/infant beds, free WiFi

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | Living area

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 4 Twin Beds

About the area

Unterseen

In Unterseen .Within a 15-minute walk of the hotel, you'll find Mystery Rooms and Alpine Garden. Hoeheweg and Höhematte Park are also within half a mile (1 km).

What's nearby

  • Alpine Garden - 6 min walk - 0.6 km
  • Mystery Rooms - 11 min walk - 0.9 km
  • Hoeheweg - 11 min walk - 1.0 km
  • Kunsthaus Interlaken - 11 min walk - 1.0 km
  • Interlaken Casino - 16 min walk - 1.4 km

Getting around

  • Interlaken West Ferry Terminal - 8 min walk
  • Zurich Airport (ZRH) - 122 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Spatz - ‬8 min walk
  • ‪Aarburg Cafe - ‬6 min walk
  • ‪Bebbis Restaurants - ‬7 min walk
  • ‪X-Port West - ‬9 min walk

About this property

Hotel Chalet Swiss

3-star hotel near Mystery Rooms
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A sauna, a terrace, and a vending machine are also featured at Hotel Chalet Swiss. Parking is available for a fee. A complete renovation of Hotel Chalet Swiss was completed in March 2019.

This 3-star Unterseen hotel is smoke free.

  • 52 guestrooms or units
  • 2 buildings
  • Built in 1862
  • Buffet breakfast (free)
  • Ski equipment storage
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hotel Chalet Swiss offers 52 accommodations with safes and hair dryers. Cable television is provided.

Bathrooms include bathtubs or showers. This Unterseen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Crib (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CHF 5 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage
  • Bicycle tours
  • Sauna
  • Ski storage

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Crib (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Electric kettle

More

  • Fan
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
Construction work in underway on an adjacent street. Guests booked in the 'Single Room' categories may have obstructed views due to construction.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 50 per day.
  • Cribs (infant beds) are available for CHF 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 3.20 per person, per night. This tax does not apply to children under 17 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 3.50 per person, per night. This tax does not apply to children under 17 years of age.
  • Tourism fee: CHF 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CHF 5.00 per day
  • Crib (infant bed) fee: CHF 15.0 per night
  • Rollaway bed fee: CHF 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Chalet Swiss Unterseen
Hotel Chalet Swiss
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel
Hotel Chalet Swiss Unterseen
Hotel Chalet Swiss Hotel Unterseen

Reviews

Hotel Chalet Swiss Reviews

8.0

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 68 out of 164 reviews
Rating 8 - Good. 51 out of 164 reviews
Rating 6 - Okay. 27 out of 164 reviews
Rating 4 - Poor. 13 out of 164 reviews
Rating 2 - Terrible. 5 out of 164 reviews

Reviews

4/10 Poor

Kannis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dark, stuffy, and out-dated. In an active heatwave, the room was unbearable to sleep in. The free Toblerones that were provided melted in the room before we got in. We asked for an extra fan but were told none were available. The bathroom was small and had poor water pressure. Amenities were basically non-existent. The lack of a mini fridge/mini bar was troubling, and even though our room was above the wet bar, it was never open and we could not ask for ice cubes to get through the heat wave. We also called the reception for extra facial tissues and toilet paper, and received a response that someone would be up shortly — no one ever showed. The bedsheets felt unclean, and we found “black specks” on the duvets that we did not use due to the heat. A large portion of the TV channels were unavailable. We were told by the receptionist at check in that breakfast is available from 6 AM to 10 AM. However, when we showed up at 6:10 AM, nothing was set up, so we never got to enjoy the breakfast to properly rate it. Reception was overall unhelpful. The only positive thing that comes to mind is that it had somewhat of a stable wifi, which we did not even get to use a lot of. Lastly, CHF 40 (approx. USD 50) was being charged for 45 mins late check out (11:45am).
Stayed 2 nights in Aug 2025

4/10 Poor

Cameron

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff was kind and helpful but rooms are extremely outdated.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family

Great customer service, very friendly staff!

Stayed 2 nights in Aug 2025

8/10 Good

daniela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the design of the hotel, the rooms were clean, and they had all the necessities. The staff was very polite. However, the room had no elevator or ramp to get the suitcases to the 3rd floor, so we had to carry them up the stairs from the second to the third floor. The room was extremely hot, and it had a very small fan that barely worked. There was nowhere (except the bar) to get cold water to drink. No mini bar, and the drink machine had no water, and was actually empty. Some ice machine, or cold water, would have been nice, considering the weather was very hot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bobby

Stayed 1 night in Aug 2025

10/10 Excellent

derrick

Stayed 2 nights in Aug 2025

8/10 Good

Nazmul

Liked: Cleanliness, staff & service
Bed bugs found had to switch hotel
Stayed 4 nights in Jul 2025

8/10 Good

Kerri

Liked: Staff & service
Stayed 4 nights in Jul 2025

6/10 Okay

Hugo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Really nice view and very friendly staff, ultra clean bathroom but you need ear plugs ( they provide it in the bathroom) because we could hear almost every sound coming from the room next to us.
Stayed 1 night in Jul 2025

10/10 Excellent

Valerie, Oshawa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little gem of a hotel was perfect for a stay in Interlaken. It’s a short walk from the Interlaken West train station and close to everything! Only downside is it was hot and there is no AC … but if you want an authentic alps experience it’s worth it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabiano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great, The hotel is excellent.
Stayed 1 night in Jul 2025

8/10 Good

Hanif

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2025

4/10 Poor

Astha

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed at Hotel Chalet Swiss for two nights and was extremely disappointed. The room felt like a matchbox—cramped, with no wardrobe or storage space, and the tiny balcony was covered in cobwebs. The bathroom was so small you can barely turn around, let alone shower comfortably. To make matters worse, the window in my room wouldn’t close properly. When I called reception, a staff member responded rudely, lecturing me about how windows in Switzerland are supposed to open before admitting mine only opened one way—information that didn’t improve the situation. Breakfast was equally underwhelming, with very limited options and low-quality offerings. Between the cramped quarters, unhelpful staff, and subpar breakfast, I cannot recommend this hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

JAMAL

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kovid

Stayed 1 night in Jul 2025

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful walk to the center city but in a much quieter location. Only negative is lack of air conditioning but I must say, you get used to not having one fairly quickly
Stayed 1 night in Jun 2025

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Swiss Stay

A true Swiss style hotel. It had great character. Our room was large and hotel only 10 minute walk from Interlaken West train station. Friendly staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Robyn

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An excellent value and comfortable stay. The rooms were clean, the breakfast was great, and the location was fantastic. I would happily recommend this hotel to anyone.
Stayed 2 nights in Jun 2025

10/10 Excellent

Sayyed Mudassar Mehdi

Stayed 3 nights in Jun 2025

4/10 Poor

golaleh

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel has one person at front desk who happened to be the bar tender as well. She asked us to wait
Stayed 1 night in Jun 2025

4/10 Poor

Veronika

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Noisy, hot, and impossible to sleep
Stayed 1 night in Jun 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly the facilities we just okay.
Stayed 2 nights in May 2025

10/10 Excellent

Katrina

Travelled with family
Room was good with a Mountain View. Couldn’t wait for breakfast so was given food to take with us. Luggage stored until later.
Stayed 1 night in May 2025

10/10 Excellent

anjelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice people, great location, and was clean
Stayed 4 nights in May 2025