Ratings based on 898 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Janesville
Posted Apr. 8, 2024
It is very clean with a lot of breakfast selections. Staff is friendly. I forgot my Apple Watch in the room, and when I called later in the day, Beau found it for me and left it at the desk. I cannot thank him enough.
Comment from Hotel Management
Apr. 9, 2024 by Alana F, Hotel Management
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel to be clean, enjoyed our breakfast selections, and encountered friendly staff during your stay.We're especially delighted to hear that Beau was able to assist you promptly and efficiently in retrieving your Apple Watch. Providing excellent service and ensuring our guests' belongings are safe and secure are top priorities for us, and we're glad Beau was able to assist you with this matter.Your kind words will be shared with Beau and the rest of our team as they serve as great motivation for us to continue delivering exceptional service to all our guests.Thank you again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience or if you have any further comments to share, please don't hesitate to let us know.Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Feb. 12, 2024 on Expedia
Very clean & comfortable place to stay with friendly staff
Comment from Hotel Management
Feb. 13, 2024 by Alana F, Hotel Management
Thank you for taking the time to fill out an online review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Urbana and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Feb. 5, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Alana F, Hotel Management
Thank you for taking the time to complete an online review regarding your recent stay at Rodeway Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Alana FullerGeneral ManagerRodeway Inn
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by Alana F, Hotel Management
Thank you for the perfect 10! We are so happy to hear that you enjoyed your recent stay at Comfort Suites. We strive to provide all of our guests with an exceptional experience and will use your review as encouragement. We look forward to providing you with the same pleasant experience the next time you are in the area.Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Feb. 4, 2024 on Expedia
Very clean and spacious rooms breakfast was average
Comment from Hotel Management
Feb. 10, 2024 by Alana F, Hotel Management
Thank you for the kind and constructive review! We are happy that you enjoyed your stay overall. We do apologize that the breakfast did not exceed your expectations. We will use your review as direction as we continue to improve our hotel and services. We hope you will visit us again so that we have the opportunity to provide you with an even more enjoyable experience!Alana FullerHotel ManagerComfort Suites
by A traveller
Excellent stay!
Posted Feb. 4, 2024 on HotelsLove this hotel employees, service, and cleanliness were to tier!!
Comment from Hotel Management
Feb. 5, 2024 by Alana F, Hotel Management
Thank you for taking the time to complete an online review regarding your recent stay at Comfort Suites We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Feb. 3, 2024 on Expedia
Breakfast was good. Check in staff very good. Would stay again.
Comment from Hotel Management
Feb. 4, 2024 by Alana F, Hotel Management
Thank you so much for the great review! We are glad that you enjoyed breakfast and found the staff efficient. We look forward to providing you with the same pleasant experience the next time you are in the area!Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Alana F, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Urbana Champaign, University Area.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Jan. 29, 2024 on Expedia
The hotel was ok, the rooms were clean. We didn’t have much contact with employees but the one we did were nice enough just wish they had more information. The pool was not closed but had to be refilled on the day we arrived and no one said anything as I got my kids to the pool it was freezing cold. My kids would not even touch the water. So for that reason I am very disappointed because that is the reason we stayed here I brought several people to this hotel for a gymnastics meet. Again none of there kids got in the pool all weekend, because the temp couldn’t have been over 60 degrees.
Comment from Hotel Management
Jan. 29, 2024 by Alana F, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the pool during your stay.We understand the importance of a functional and comfortable pool, especially for guests attending a gymnastics meet. We're genuinely sorry that the emergency refill resulted in colder water than expected. It was an unforeseen circumstance, and we regret that we didn't communicate the situation more effectively.Your disappointment is valid, and we want to assure you that we are addressing this issue to prevent a recurrence. We appreciate your understanding and patience during this unexpected event.If your travels bring you back to the area, we would be grateful for another opportunity to provide you with a more seamless and enjoyable stay. Thank you for your feedback, and we hope to welcome you back under more favorable circumstances in the future.Alana FullerHotel ManagerComfort Suites
by A traveller
Posted Jan. 29, 2024 on Hotels
Clean, relaxed environment. Kids loved the pool. Room was spacious
Comment from Hotel Management
Jan. 29, 2024 by Alana F, Hotel Management
Thank you for taking the time to complete an online review regarding your recent stay at Comfort Suites.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Alana FullerHotel ManagerComfort Suites
