Ratings based on 500 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Fantastic property and great service. Beautiful rooms. Food was fine, nothing special.
Comment from Hotel Management
Apr. 18, 2024 by Andres Davidson | Reservation Manager, Hotel Management
Hi Alexander. Thank you for taking the time to share your experience with us, I hope you can return soon
by A traveller
Posted Jan. 30, 2024 on Expedia
The views are spectacular and having a spa on site is wonderful, but the staff really makes this place shine - they helped us plan all of our activities and were always available to make recommendations or answer any questions we had.
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Andres, Hotel Management
Hi William, Thank you for taking the time to share your experience with us, I hope you can return soon
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Andres, Hotel Management
Hi Phillippa, Thank you for taking the time to share your experience with us, I hope you can return soon
by A traveller
Posted Dec. 26, 2023 on Expedia
Amazing location. Poorly managed hotel.
Sub-par service and no attention to details makes it not worth the 5 stars title. Our hotel transfer car was 50 minutes late: I asked for tooth paste that did not come until 2 hours later with 3 separate staff members bringing it to me; service at the lobby bar was horrible and staff were incredibly inattentive; the concierge did not seem invested and did quite little in showing us activities.
We had a good time and surrounding areas is beautiful and hope the management can step up their game.
Comment from Hotel Management
Jan. 12, 2024 by Andres, Hotel Management
Hi Emily, We are sorry that you did not have a good experience and we appreciate your return. We take it as an opportunity for improvement and we will be reviewing it internally since our priority is to be able to provide excellent service to our guests and visitors.
by A traveller
A dream
Posted Dec. 25, 2023 on HotelsBest hotel I have ever stayed at. Just a complete beauty and the attention to the guest is unmatched
Comment from Hotel Management
Jan. 12, 2024 by Andres, Hotel Management
Hi! We greatly value your words, our priority is to always provide you with excellent service
by A traveller
Posted Dec. 21, 2023 on Hotels
Comment from Hotel Management
Jan. 12, 2024 by Andres, Hotel Management
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, ojalá puedas regresar pronto.
by A traveller
Bed covered in bugs
Posted Dec. 21, 2023 on HotelsI encountered a deeply troubling issue that significantly impacted the quality of my experience. Upon arrival in my room, I was dismayed to discover an alarming number of dead insects scattered across the pillows, a sight that was both unsightly and unsanitary. Although the housekeeping staff promptly attended to this issue, their efforts proved to be a temporary solution. Throughout the night, additional insects continued to fall from the room's ventilation system, causing considerable discomfort and disrupting our sleep. This persistent problem not only raised concerns about the hotel's cleanliness but also about the effectiveness of their pest control measures. The experience was far from what one would expect from a establishment of this caliber, and it has left me extremely dissatisfied with my stay.
Comment from Hotel Management
Dec. 21, 2023 by JUAN FOGLIA PAEZ | Guest Services Manager, Hotel Management
Good morning dear Nassr,I am contacting you on behalf of Arakur Ushuaia Resort & Spa, we appreciate your time in offering us feedback about your stay with us.We are deeply sorry that your experience was not satisfactory regarding the issues with the insects coming out from the air-vents in your room, as you mentioned in your review.Unfortunately during your stay the external filter suffered serious damage due to weather conditions, there was a severe storm a couple days ago. And as we are inside a nature reserve there are different species of insects near the property. I would like to convey tranquility that there is no health threat because these insects are totally harmless. I apologize for the unpleasant experience that you went through.And we wish this matter is not an impediment for you to choose us one more time, so we can prove that we are capable of delivering an exceptional service.Thank you again for your words, this provides us an opportunity to improve and grow.King regards,
by A traveller from Homestead
Posted Dec. 18, 2023 on Expedia
This hotel it’s simply amazing. It’s a must if you are in Ushuaia
Comment from Hotel Management
Dec. 21, 2023 by Andres, Hotel Management
Hi Alejandro, We greatly value your words, our priority is to always provide you with excellent service
by A traveller
Posted Dec. 18, 2023 on Expedia
Comment from Hotel Management
Dec. 21, 2023 by Andres, Hotel Management
Gracias por tomarte el tiempo de compartir tu experiencia con nosotros, ojalá puedas regresar pronto.
