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Best Western Gateway Adirondack Inn

2.5 star property
Enjoy the free parking at this Utica hotel

Choose dates to view prices

Photo gallery for Best Western Gateway Adirondack Inn

Premium bedding, down comforters, desk, laptop workspace
Exterior
Business centre
Lobby
Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
175 N Genesee St, Utica, NY, 13502
  • Place, North Utica Shopping Center
    ‪13 min walk‬
  • Place, Utica Memorial Auditorium
    ‪4 min drive‬
  • Place, Stanley Theater
    ‪5 min drive‬
  • Airport, Rome, NY (RME-Griffiss Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, desk, laptop workspace

Executive Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 4
  • 1 King Bed

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Studio, Executive Room, Cooking Tops, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Sofabed, Kitchenette, Wi-Fi

  • Sleeps 4

Mobility Communication Access King Room with Roll In Shower

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Pet Friendly Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Pet Friendly Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

King Room With Tub-Mobility Accessible

  • Sleeps 2

Room With Two Double Beds-Pet Friendly

  • Sleeps 4

About the area

Utica

In Utica .You'll find North Utica Shopping Center and Utica Children's Museum within 2 miles (3 km) of this hotel. Adirondack Railway Utica Station and National Distance Running Hall of Fame are also within 2 miles (3 km).

What's nearby

  • Utica Children's Museum - 11 min walk - 1.0 km
  • North Utica Shopping Center - 13 min walk - 1.1 km
  • Utica Memorial Auditorium - 4 min drive - 5.1 km
  • Saranac Brewery - 4 min drive - 4.7 km
  • Stanley Theater - 5 min drive - 5.8 km

Getting around

  • Utica Station - 15 min walk
  • Hancock Intl. Airport (SYR) - 54 min drive

Restaurants

  • ‪Utica Coffee Roasting - ‬15 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Burger King - ‬19 min walk
  • ‪Dunkin' - ‬6 min walk
  • ‪Starbucks - ‬7 min walk

About this property

Best Western Gateway Adirondack Inn

Enjoy the free parking at this Utica hotel
WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Best Western Gateway Adirondack Inn. Self parking is free.

This Utica hotel is smoke free.

  • 88 guestrooms or units
  • 2 levels
  • 2 buildings
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site
  • 1 conference room
Best Western Gateway Adirondack Inn offers 88 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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  • Free WiFi
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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night (maximum USD 100 per stay), plus a one-time cleaning fee of USD 200.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night (maximum USD 100 per stay) plus USD 200.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gateway Adirondack Inn.

Property is also known as

Best Western Adirondack
Best Western Gateway Adirondack
Best Western Gateway Adirondack Inn
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Utica
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
Best Gateway Adirondack Utica
Best Western Gateway Adirondack Inn Hotel
Best Western Gateway Adirondack Inn Utica
Best Western Gateway Adirondack Inn Hotel Utica

Best Western Gateway Adirondack Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 209 out of 808 reviews
Rating 8 - Good. 298 out of 808 reviews
Rating 6 - Okay. 168 out of 808 reviews
Rating 4 - Poor. 74 out of 808 reviews
Rating 2 - Terrible. 59 out of 808 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

James

Stayed 1 night in Oct 2025

2/10 Terrible

JoANNE, E. Falmnouth

Filthy area. Unsafe
Stayed 1 night in Sep 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Jodi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a dump
Stayed 3 nights in Sep 2025

4/10 Poor

kevin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was not clean, old and loud.
Stayed 2 nights in Sep 2025

10/10 Excellent

Garry

Stayed 1 night in Sep 2025

10/10 Excellent

Joann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady the front desk manager was very sweet and helpful. The poor thing must never get a day off because she was there everytime we went to the front desk!
Stayed 2 nights in Sep 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Charlene

Stayed 1 night in Sep 2025

8/10 Good

Laerte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is old building they’re being maintained is on floor room easy in and out the breakfast was cold the coffee was great booked last minute good place to park my 10 wells the beds was comforting I had great sleeping
Stayed 1 night in Sep 2025

6/10 Okay

Dudley

Stayed 1 night in Aug 2025

8/10 Good

RICHARD

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

JAMIEE M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Nice day. Clean, friendly and safe.
Stayed 1 night in Aug 2025

8/10 Good

Adam

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Aug 2025

8/10 Good

Kevin

Stayed 1 night in Aug 2025

2/10 Terrible

Carole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Full of surprises

CheckIn took 30 minutes, middle of the night the carbon dioxide kept on beeping every 10 minutes, they changed us room but we missed the breakfast because of over tiredness
Stayed 1 night in Aug 2025

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff was rude disrespectful and over charged us. This is worst Expedia "horetel" I ever stayed in. Dirt on floors even after clesner came in
Stayed 2 nights in Aug 2025

4/10 Poor

Madison

Disliked: Cleanliness, property conditions & facilities
The rooms look nothing like the pictures, the outside door to get in the building where the rooms were, was broken and not secure or safe feeling. I had to hip check the door to our room to get it to open, the room smelled musty, tv wouldn’t work, and we were not made aware that our room was a joining room with a stranger. Walls were paper thin and you could hear everything. The plug in had white stuff all over it. Property did not feel safe or secure. The tub/shower was also very outdated. We ended up loosing all our money and booking a different hotel. Definitely needs a lot of updating, and a good cleaning. For the price we paid for the room, we were very unsatisfied.
Stayed 1 night in Jul 2025

2/10 Terrible

Karen

Travelled with family
Disliked: Amenities
Overly expensive for inferior, depressing room.
Stayed 1 night in Jul 2025

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usually stay at another hotel when I pass through but they were full so came here. Check in desk was friendly and easy. Directed me to wine store and showed me where room was in map. Although an older hotel, it was clean and had everything I needed. Felt safe there, very quiet and bed was comfortable. Slept well then in morning had a nice continental breakfast including biscuits and gravy,(which surprised me being NY state)sausage, scrambled eggs and yogurts, even waffles. Staff were friendly.
Stayed 1 night in Jul 2025

2/10 Terrible

Donna

Disliked: Cleanliness, property conditions & facilities
This place should be leveled. I have never stayed in a $224+ room that was so dirty and disgusting. You had to walk outside to get to your room and the hallway was 100 degrees. Breakfast was horrible.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Difficult to get a hold of anyone at the front des

Service was very slow at the front desk. Stood there for over 10 minutes before somebody finally came. It was like that every time we had to go to the front desk and they did not answer their phone. TV was broken. We had three rooms one room’s keys did not work. Rooms were average. Breakfast was good and more staff were available in the morning.
Stayed 1 night in Jul 2025