Note fondée sur 448 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 mars 2024 sur Hotels
par un voyageur
The worse customer service
Publié le 2 mars 2024 sur HotelsWe booked for two night for Thursday and Friday. Because of the heavy traffic plus rain, we arrive there at 2:30 am. I know we are late to check in but we already book and we are telling the guy from lobby we are late because of the traffic but the guy from the lobby said he can’t let us check in because of we are late! How ever we explain or call the Hotel.com customer service, they didn’t let us check in and telling again and again to come back when the sun rise… whoosh!
We has our baby in the car and that is not to be ok with a baby waiting in the car till morning. We travel alot and never happen like this before. The worse customer service ever!!!!!!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Su, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
par un voyageur de Hanford
Publié le 27 févr. 2024 sur Expedia
par un voyageur
Publié le 15 févr. 2024 sur Hotels
the heater didnt work
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jacqulyn, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 1 févr. 2024 sur Hotels
par un voyageur
Publié le 29 janv. 2024 sur Expedia
par un voyageur
Basic but priced fairly
Publié le 28 janv. 2024 sur HotelsFor the price good stay. Pretty clean good sized room with fridge and microwave. Tv is about a 42in but suitable. Clean but scratches marks and burns on many things. No ice machine you have to freeze your own ice pretty inconvenient ended up going to gas station for ice. Next to Starbucks and fast food options. Hallway smelled like curry the whole stay but room was fine. Bfast is muffins coffee and oatmeal. Basic but suitable. No coffee machine in room or utensils or anything else I guess you check them out at front desk.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Michelle, Thank you for staying with us at Extended Stay America. It makes us happy that you enjoyed everything about your stay, including our clean and comfortable accommodations and our hardworking staff, who strive to exceed your expectations. We are also glad you liked our breakfast and location close to the restaurants. Your positive feedback is greatly appreciated, and it motivates us to continue providing our guests with the best possible service. We hope to welcome you back soon when you are in the area. Sincerely,Hotel Management
par un voyageur
Publié le 24 janv. 2024 sur Expedia
It is great so far!
par un voyageur
Publié le 21 janv. 2024 sur Expedia
par un voyageur
Publié le 20 janv. 2024 sur Expedia
