4/10 Poor
Christopher
Business traveller, Travelled with group
Jul 23, 2025
Disliked: Cleanliness, room comfort
Ant Infestation
Hotel was new and fresh looking inside & out. Staff were friendly & personable. Our king suite was roomy and comfortable. Shower pressure & water flow were horrible. Why can't hotels provide better water pressure? Trying to shower with the water pressure of a couple squirt guns is time consuming, ineffective & frustrating. The real problem was when we noticed all the ants on the little kitchen island an hour after we checked in. Then we found ants crawling on us while watching tv on the couch. Again, this is a new hotel and we were on the 4th floor. We called the front desk to see about moving rooms but they didn't have a comparable room available. They offered to spray our room but we didn't want to be in a confined space with chemical smell. I requested a free night to compensate us for the inconvenience, but was told the GM was gone for the day.
The next morning we asked if there was a solution, but no GM yet. We told them we were leaving for the day, so they could spray now so that it wouldn't smell when we got back. When we returned in the evening we confirmed with the front desk that they sprayed while we were gone, but still no word from the GM. The morning of our checkout we woke up to more ants on our stuff in the kitchen island area. Clearly their spray doesn't work. Still no word from the GM.
Other guests complained about ants, too. A guy showed a picture of ants on his face when he woke up in bed.
Got the sense this is an angoing problem from the staff.
Christopher
Stayed 3 nights in Jul 2025