Ratings based on 890 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 19, 2024 on Expedia
pleasant place along our way
Comment from Hotel Management
Mar. 20, 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN VAN HORN. Larre, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our pleasant hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Larre, and can't wait to see you back at Red Roof soon, where we can continue to offer you a pleasant stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Ichollie,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN VAN HORN and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Expedia
Breakfast sucks.
Comment from Hotel Management
Mar. 19, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Christine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Van Horn. You mentioned that the breakfast was not to your liking, prompting your 2/5 score. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 18, 2024 on Expedia
Best Red Roof Inn we’ve been at.
Comment from Hotel Management
Mar. 18, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Maurice,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Van Horn. It is so rewarding to read that you found our location to be the best Red Roof you've been to. It is our primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 17, 2024 on Expedia
Convenient ,but breakfast was lacking
Comment from Hotel Management
Mar. 19, 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Christi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. I am happy to hear that you found our hotel to be convenient. However, you indicated that our breakfast options were not to your liking. Our team is committed to satisfying our guest, so I am sorry to hear this was not the impression we left you with.Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 12, 2024 on Expedia
Comment from Hotel Management
Mar. 17, 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, Linda. The staff at the RED ROOF INN BLOOMINGTON - NORMAL/ UNIVERSITY and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A traveller
Ok
Posted Mar. 12, 2024 on HotelsNice Place,
Comment from Hotel Management
Mar. 13, 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Van Horn. We are happy to hear that you enjoyed all aspects of your visit, prompting your 4/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience.Our Red Roof team are glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 11, 2024 on Expedia
Staff was friendly and made our stay pleasant.
Comment from Hotel Management
Mar. 12, 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Carolyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VAN HORN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be friendly and your stay to be pleasant prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A traveller
Posted Mar. 10, 2024 on Expedia
I needed a place to stay between Las Cruces NM and Austin TX, but was leaving El Paso late after a soccer game. Van Horn fit the bill and this motel was perfect. Super nice and helpful staff and perfectly clean. Can't beat the price.
Comment from Hotel Management
Apr. 18, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Thank you for giving us a 5 out of 5 score on our review, Jane. We appreciate you taking the time to do a survey, as it’s encouraging to know that we are doing a great job for our guest with our convenience after your trip and our friendly staff.We hope you choose to stay with us again here at our Red Roof Inn Van Horn.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A traveller
Posted Mar. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 8, 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Jasmine, The staff at the Red Roof Inn Van Horn and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
