See all properties

Emporio Veracruz Hotel

3.5 star property
Family-friendly 3.5-star hotel near Veracruz Aquarium

Choose dates to view prices

Photo gallery for Emporio Veracruz Hotel

Exterior
Shower, hair dryer, bidet, towels
Interior
Interior
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Place, Malecón de Veracruz
    ‪1 min walk‬
  • Place, Veracruz Harbour
    ‪5 min walk‬
  • Place, Zócalo
    ‪5 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Room Standard with Ocean View

Premium bedding, minibar, in-room safe, desk

Room Standard with Ocean View

  • 62 sq m
  • Ocean view
  • Sleeps 6

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 19 sq m
  • Sleeps 4

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 25 sq m
  • Sleeps 2

View all photos for Room Superior with Sea View

Premium bedding, minibar, in-room safe, desk

Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Executive

Premium bedding, minibar, in-room safe, desk

Room Executive

  • 28 sq m
  • Sleeps 4

View all photos for Super Saver

Super Saver

Super Saver

8.8 out of 10
Excellent
(18 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Executive with Street View

Premium bedding, minibar, in-room safe, desk

Suite Executive with Street View

  • 28 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

  • 30 sq m
  • Sleeps 4

View all photos for Double Room Standard with Ocean View

Premium bedding, minibar, in-room safe, desk

Double Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • Ocean view
  • Sleeps 4

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(68 reviews)
  • 27 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(44 reviews)
  • 27 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Double

Privilege Double

Privilege Double

7.6 out of 10
Good
(17 reviews)
  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

About the area

Veracruz

Heart of Veracruz.With a stay at this Malecon hotel, you'll be steps from Carranza Lighthouse and Malecón de Veracruz. Veracruz Harbour and Monument to the Veracruz Heros are also within half a mile (1 km).

What's nearby

  • Malecón de Veracruz - 1 min walk - 0.1 km
  • Carranza Lighthouse - 2 min walk - 0.2 km
  • Veracruz Harbour - 5 min walk - 0.5 km
  • Zócalo - 5 min walk - 0.5 km
  • Veracruz Cathedral - 7 min walk - 0.6 km

Getting around

  • Veracruz Central Station - 11 min walk
  • General Heriberto Jara Intl. Airport (VER) - 30 min drive

Restaurants

  • ‪Gran Café de la Parroquia - ‬2 min walk
  • ‪Jochos De La Naval - ‬5 min walk
  • ‪Plaza gastronómica el refugios del pescador - ‬4 min walk
  • ‪Mariscos Tano - ‬4 min walk
  • ‪Restaurant "El condimento" del Hotel Emporio - ‬1 min walk

About this property

Emporio Veracruz Hotel

Family-friendly 3.5-star hotel near Veracruz Aquarium
Emporio Veracruz Hotel offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are available in public spaces for a fee.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 1787 square feet (166 square meters) and includes conference space. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Emporio Veracruz Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 3.5-star Veracruz hotel.

  • 223 guestrooms or units
  • 9 levels
  • 2 buildings
  • 3 dining venues
  • Meeting rooms
  • 1787 sq ft of conference space
  • 166 sq m of conference space
  • Built in 1952
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Reception
DoubleTree by Hilton Hotel Veracruz
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,011 reviews
The price is CA $98
CA $116 total
includes taxes & fees
Feb 8 - Feb 9
DoubleTree by Hilton Hotel Veracruz

Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Veracruz Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1105 out of 1629 reviews
Rating 8 - Good. 320 out of 1629 reviews
Rating 6 - Okay. 110 out of 1629 reviews
Rating 4 - Poor. 44 out of 1629 reviews
Rating 2 - Terrible. 50 out of 1629 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Stayed 1 night in Oct 2025

8/10 Good

Pavel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel location. Clean rooms, friendly staff and good service. There is a garage across very busy street. Very good breakfast with big verity food and pastries. Coffee ist decent but tee is simply a disaster (no idea why?) Breakfast on Weekend days is absolute mess, especially the time around 9:30-10:00 is better be avoided :(
Stayed 5 nights in Sep 2025

10/10 Excellent

Juan Castillo

Stayed 4 nights in Sep 2025

8/10 Good

Jessica

Stayed 6 nights in Aug 2025

10/10 Excellent

Jose Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion y excelente vista. Habitaciones confortables
Stayed 1 night in Sep 2025

10/10 Excellent

Lucia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and safe area
Stayed 2 nights in Jun 2025

8/10 Good

Janette, Chula Vista

Stayed 1 night in Sep 2025

6/10 Okay

Alex Robert, Charlotte

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The ocean views window was blurry, I couldn’t see anything outside.
Stayed 1 night in Sep 2025

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of the boat district, a couple blocks away from the main city plaza and undergoing light renovations that will bring it back to its glory days as the reference hotel in Veracruz
Stayed 6 nights in Sep 2025

2/10 Terrible

Greg

Liked: Amenities
Couldn’t make it Don’t feel good I got some stomach issues and couldn’t make it
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge Angel Zamudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó mi estancia en este hotel. Desde la llegada, el personal brinda un trato excepcional: seguridad, recepción, limpieza, meseros y todo el equipo siempre están dispuestos a ayudar con amabilidad. El desayuno buffet es delicioso y variado; las empanadas fueron mis favoritas. Las habitaciones son amplias, con camas cómodas, televisión de buen tamaño y balcón con bonitas vistas(dependerá de cual te toque), perfectas para relajarse o tomar fotos. La limpieza diaria es impecable. Las albercas son grandes y cuentan con servicio de alimentos y bebidas, camastros cómodos, jacuzzi y una alberca climatizada ideal para días nublados. El spa, aunque con costo adicional, ofrece una experiencia muy recomendable. En recepción también apoyan con traslados al aeropuerto en taxi, lo cual es muy práctico. Como áreas de mejora, sugeriría optimizar la interfaz de la televisión, ya que actualmente solo ofrece Netflix y YouTube; sería ideal contar con más opciones de streaming y ampliar los canales de cable, pues durante la lluvia la señal se interrumpía. También sería conveniente revisar que todas las luces de las habitaciones funcionen correctamente. Para finalizar, fue una experiencia excelente, me encanto el hotel y felicito a todo el personal por su gran servicio. Sin duda, lo recomendaría en tu próxima estancia por Veracruz.
Gimnasio
Desayuno
Empanadas
Televisión amplia
Stayed 4 nights in Sep 2025

10/10 Excellent

edith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really close, good location, excellent views.
Stayed 3 nights in Aug 2025

10/10 Excellent

Maria

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Wanted to thank EMporio for my stay at Veracruz Mexico. It was really comfortable clean . Muchas gracias a todo el Grupo de Staffing y a Rosario Recamarera por su gran dedicación en su parte. Tengan por garantizado regresaré pronto a instalarme en Su Hotel . Me encantó
Stayed 2 nights in Aug 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 2 nights in Aug 2025

8/10 Good

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located, near to some restaurants and souvenirs shopping. Pools are great. We had an amazing view of the port from our room. We really disliked the service and the food at the restaurant “Condimento”. The ice machine worked maybe one out of the 4 nights we stayed. Overall the service is below average.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia Beatriz Amaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though my balcony was facing the pool, the room remained quiet. Excellent location, friendly staff, clean premises. I'll definitely go back to this hotel.
Stayed 3 nights in Aug 2025

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have been staying at Hotel Emporio for many years, as it used to be a place we enjoyed returning to. Unfortunately, our experience has been getting worse each year, and this year was by far the most disappointing. First, the room we were given did not lock properly. We called reception five times to ask for maintenance, but no one came. As a result, we had to carry our luggage with us when leaving for a tour — something unacceptable in a hotel of this category. The dining experience was also very poor. I ordered an arrachera steak that had nothing to do with arrachera and was completely inedible. Coffee served both in the club lounge and in the restaurant tasted like a brown soup with no aroma or flavor of coffee. The wine list looks extensive, but in reality, from the many listed wines, only two were available. In addition, one of the rooms had a broken air conditioning system. Maintenance filled it with gas, which made it work for one day, only for it to fail again. All these issues together — poor service, lack of maintenance, bad food and beverage quality — made our stay extremely disappointing. It is sad to see how the hotel’s standards have declined year after year. We truly hope management takes these issues seriously, because as long-time loyal guests, we would like to see Hotel Emporio return to the level of quality it once had.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aracely

Travelled with family
Liked: Cleanliness, amenities
Great experience, excellent service.
Stayed 1 night in Aug 2025