Ratings based on 41 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 11, 2023 on Expedia
There was not a difference in the room types but charging more money and stating that there is. Also, the front staff is very rude, disrespectful, and disappointing, this hotel should be removed from Expedia hotel choices. I really feel I deserve a refund from this experience.
Comment from Hotel Management
Jun. 19, 2023 by Operations Manager, Hotel Management
Dear Evangela,Thank you for your feedback. We sincerely apologize that we could not meet some of your expectations. Please note that we actually upgraded you considering the type of room you booked for. Also, note that airport shuttle service was not available on your arrival because all our logistics officers were engaged that was why we advised you to take taxi because either way you will still pay because your rate did not cover your airport shuttle.We promised to improve on our services as we look forward to hosting you, soon.Kind regards, Edwin Egbe
by A traveller
Posted May 26, 2023 on Expedia
Was close to my destination.
Didn’t like that there was not shuttle service to and from the airport. I paid for transportation from the airport out of pocket.
Comment from Hotel Management
Jun. 19, 2023 by Operations Manager, Hotel Management
Dear Olaoluwa,We appreciate you for sharing your experience with us. Please accept our apology for not providing you airport shuttle service. Our logistics officers were all engaged that day that was we advised you to used alternative means. Also, please note that your payment made to Expedia covered for accommodation only.Kind regards,Edwin Egbe
by A traveller
Posted Mar. 16, 2023 on Hotels
Comment from Hotel Management
Apr. 20, 2023 by Edwin Egbe , Hotel Management
Thank you for staying with us.
by A traveller
Posted Oct. 25, 2022 on Expedia
I enjoyed my stay at the property.
Comment from Hotel Management
Oct. 25, 2022 by Operations Manager, Hotel Management
Dear Adekunle,Thank you very much for your patronage. We are glad we could meet your expectations.Trust you got back to your base safely.We look forward to host you again soon.Kind regards,Edwin Egbe
by A traveller from PORT HARCOURT
Posted Jun. 21, 2022 on Expedia
Cleanliness
Comment from Hotel Management
Jul. 20, 2022 by Edwin Egbe, Hotel Management
Dear Ngozi,
Thanks for your review.
by A traveller
Posted Sep. 14, 2021 on Hotels
Not so good.
Comment from Hotel Management
Sep. 21, 2021 by Edwin Egbe , Hotel Management
Dear Christopher,
Thank you for your feedback reviewing your experience during your recent stay in our property. We thank you for your patronage and equally apologise for not meeting your expectations.
Kind regards,
For: CITILODGE HOTEL
Edwin Egbe
Operations Manager
by A traveller
Posted Jun. 1, 2021 on Expedia
The Staff were very friendly and Well Professional. I also loved the church service every Sunday morning I was there. I will return to Nigeria soon and recommend this hotel to the fullest.
Comment from Hotel Management
Jun. 15, 2021 by Edwin Egbe, Operations Manager, Hotel Management
Thank you for your kind recommendation on our property. We are glad we could meet your expectation on the whole.
We trust you had safe trip back to base.
by A traveller
Home away from home
Posted Mar. 26, 2020 on HotelsThis started being a trip to spend time with my husband, but then we had to extend our stay because of the Coronavirus. I’m very thankful we chose to be at Citilodge! The staff is great, the managers are so very helpful! It makes it a much easier thing to deal with. This is my home away from home.
Comment from Hotel Management
Mar. 26, 2020 by Edwin Egbe- Operations Manger, Hotel Management
Dear Annezetta,
We thank you for your feedback. It impressed us that we were able to create positive impression on you. Assuredly, here is your home away from home.
Kind regards.
For:CITILODGE HOTEL
Edwin Egbe
Operations Manager
by A traveller
Posted Feb. 21, 2020 on Expedia
Comment from Hotel Management
Mar. 2, 2020 by Edwin Egbe, Hotel Management
What are your concerns raised?
by A traveller
You Get What You Pay For
Posted Jan. 29, 2020 on HotelsComment from Hotel Management
Jan. 30, 2020 by Edwin Egbe, Operations Manager., Hotel Management
Dear Della,
We appreciate your feedback. Kindly be specific to draw our attention to our strengths and weaknesses to enable us improved.
