Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Markus Koller, Cluster General Manager, Hotel Management
Sehr geehrter Mark,vielen Dank für Ihre Bewertung.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Vielleicht geben Sie uns ja die Chance Ihre Meinung zu revidieren. Freundliche Grüße,Markus Koller, Cluster General Manager
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Markus Koller, Cluster General Manager, Hotel Management
Sehr geehrter Gast,vielen Dank für die Bewertung unseres Hotels.Wir bedauern zu lesen, dass Sie Ihren Aufenthalt bei uns nicht vollständig geniessen konnten und wir möchten uns für eventuelle Unannehmlichkeiten entschuldigen.Hoffentlich können wir Sie in der Zukunft gänzlich von unserem Service überzeugen.Freundliche Grüße,Markus Koller, Cluster General Manager
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Markus Koller, Cluster General Manager, Hotel Management
Lieber Gast,vielen Dank für Ihre positive Bewertung!Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und dass Sie einen rundum schönen Aufenthalt hatten.Freundliche Grüße und bis zum nächsten Mal.Markus Koller, Cluster General Manager
by A traveller
Posted Dec. 22, 2023 on Expedia
Great staff, breakfast was great.
Room v hot! Beds not very comfortable.
Comment from Hotel Management
Dec. 23, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Peter,Thank you for sharing your review.We're thrilled to hear that our staff made a positive impression and that you enjoyed the breakfast offerings. Our team strives to provide a welcoming atmosphere and a great start to the day with a variety of breakfast choices.We regret, however, that the room temperature did not meet your comfort level. While our air conditioning can be individually regulated, we understand that achieving the perfect room temperature can sometimes be a challenge. Our team are on hand 24/7 to assist with any issues you may experience.We also note your feedback regarding the beds. We understand that bed preference can vary and have noted your comments for consideration.We hope to welcome you back again for an improved experience. Sending warm wishes for the festive season,Markus Koller, Cluster General Manager
by A traveller
Posted Dec. 18, 2023 on Hotels
Comment from Hotel Management
Dec. 20, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Kelsey,Thank you for taking the time to share your feedback.We are sorry your stay was not as enjoyable as you would have liked. Our team are always on hand to deal with any concerns or issues you may have. Furthermore, we would love to know how we could have better met your expectations.We hope we can provide you with an improved stay in the future.Kind regards,Markus Koller, Cluster General Manager
by A traveller
Novotel Wien City
Posted Dec. 18, 2023 on HotelsLocation isn’t perfect but good enough. The issue we had was that the heater didn’t work, it was just blowing cold air. They provided the oil filled heater which did help, so the service was good.
Comment from Hotel Management
Dec. 19, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Guest,Thank you for reviewing your stay with us.We're glad to hear that our service met your expectations and that the additional heater provided was helpful. We sincerely apologize for any inconvenience you experienced during your stay. Our maintenance will be looking into this matter to ensure it is an isolated incident.We look forward to welcoming you back.Our best wishes for the festive season!Markus Koller, Cluster General Manager
by A traveller
Posted Nov. 17, 2023 on Hotels
Under construction in front of hotel.every morning makes me crazy during staying.
If noticed earlier i should not make the reservation here.
Comment from Hotel Management
Nov. 17, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Byeongjin,Thank you for this review about your recent stay.We are sorry that your experience did not meet your expectations. We understand that the construction noise was a source of frustration during your stay. While we strive to provide a peaceful environment, external factors such as city works can occasionally disrupt the tranquillity. For future visits, we recommend requesting a room on a higher floor or towards the backside, as these areas are known to be quieter and may provide a more restful experience.We hope that you will allow us the opportunity to welcome you back in future. Best regards,
by A traveller
Posted Nov. 15, 2023 on Hotels
Comment from Hotel Management
Nov. 17, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Espen,Thank you so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon for another enjoyable experience.Best wishes,Markus Koller, Cluster General Manager
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Susannah,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Markus Koller, Cluster General Manager
by A traveller
Posted Aug. 31, 2023 on Expedia
Well enought
Comment from Hotel Management
Sep. 4, 2023 by Markus Koller, Cluster General Manager, Hotel Management
Dear Santa,Thanks very much for leaving this review.We are glad to hear that our services met your expectations. Our team strives to provide a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on your next visit to Vienna. Best regards,Markus Koller, Cluster General Manager
