Ratings based on 314 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 27, 2023 on Expedia
Eve thing was good, also the breakfast was very good. I will only recement to have a different type of eggs to eat. Thank you.
by A traveller
Posted Sep. 28, 2023 on Hotels
Fantastic hotel. Super friendly staff. Spotless clean. Great location. Would highly recommend
by A traveller
GOod place to stay in Vitoria
Posted Sep. 19, 2023 on HotelsNice utilitarian hotel in Vitoria. The staff were very helpful and the room was clean and had everything I needed.
by A traveller
Posted Sep. 11, 2023 on Hotels
by A traveller
Great staff, pet friendly, very comfortable beds.
Posted Aug. 19, 2023 on HotelsPerfect for what we needed. Great staff, pet friendly, very comfortable beds. AC worked well. The suites could use more stocked utensils, although the placard invites you to ask for needs, which we did. But more than only the VERY minimal basics, why not 2 wine glasses, more than only 2 pans to cook with? It would be helpful, as would an actual mini frig in addition to a minibar. In all, a pleasant stay and would definitely stay again.
Comment from Hotel Management
Aug. 20, 2023 by Recepcionist, Hotel Management
Thanks for your comment , its very useful well trasladate to our manager.Kind regards
by A traveller
Disappointed with check in
Posted Feb. 10, 2023 on HotelsSercotel is a nice property in a good location and was great for what we needed. The only complaint I have is upon checkin they refused to reimburse us one night’s lodging when our plans changed. They said that because we went through a third party they were unable to do anything about it
by A traveller
Posted Aug. 18, 2022 on Hotels
Comment from Hotel Management
Oct. 18, 2022 by David C.C. Director Sercotel Boulevard, Hotel Management
Estimado Mordechai:Un placer haber contado con usted entre nuestros clientes. Confiamos en que vuelva pronto a visitarnos en Vitoria, o en cualquiera de los hoteles de la cadena Sercotel.Atentamente:
by A traveller
Posted May 28, 2022 on Hotels
Comment from Hotel Management
May 31, 2022 by David C.C. Director Sercotel Boulevard, Hotel Management
Estimado Kevin,
Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado.
Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar.
Atentamente,
by A traveller
Posted Nov. 15, 2021 on Hotels
Hotel descuidado y bastante “sucio “.
A nuestro pedido de vasos limpios… nos dijeron bajar a recepción a recoger otros vasos. Increíble!!!
Sercotel:….a ponerse las pilas!
by A traveller
Posted Nov. 12, 2021 on Hotels
Comment from Hotel Management
Nov. 12, 2021 by Raquel Medina - Jefa de Recepción, Hotel Management
Estimado huesped,
Le queremos agradecer enormemente el tiempo que se ha tomado en enviarnos una valoración excelente. Nos complace mucho saber que tuvo una experiencia formidable.
Esperamos tener el privilegio de poder contar con su visita de nuevo en cualquiera de los hoteles de la cadena Sercotel Hotel Group.
Atentamente
