Note fondée sur 249 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paris, France
Very disappointing hotel
Publié le 6 août 2017 sur Expedia
Pour : The location
The bar and the restaurant (very nice diner !)
The staff is very helpful
Contre : Cleanliness of rooms
The outdoor swimming pool
Emplacement : Blenheim Palace
Oxford
La chambre sentait le moisi et la salle de bain était très vétuste notamment la plomberie.
Un nid de guêpes était juste au dessus de notre fenêtre, elle-même recouverte de toiles d'araignées.
La piscine était vide alors qu'elle paraît superbe sur le site internet !
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Having seen the previous reviews, we were unsure what to expect. Yes, parts of the hotel need updating, but we had a lovely big room with a river view. It was clean and tidy, plenty if storage and a beautiful bathroom. The staff were friendly and helpful, and we enjoyed the freshly cooked breakfast. On the whole we thought it was good value for money and will stay again.
par un voyageur
Tired and non existent wifi
Publié le 1 févr. 2024 sur HotelsNot brilliant. The WiFi kept dropping out which made it impossible to do any work. The tv gave up the ghost and had no reception after an hour. Loads of plastic miniatures of nice toiletries but really not green! Nor was the fan heater plugged in in the room as there was no radiator.
Clean and serviceable but pretty tired and don’t try and access the internet!
Breakfast was great
par un voyageur
Splendid stay
Publié le 20 janv. 2024 sur HotelsVery warm welcome from the staff and the attended to our needs on time.
Commentaires de Gestion de l’hôtel
20 janv. 2024 par David, Gestion de l’hôtel
Thank you so much for your review. It was an absolute pleasure to meet you and your lovely family. Please do come back and see us again. Best Wishes.
par un voyageur
Publié le 11 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2024 par David, Gestion de l’hôtel
We are glad that you enjoyed your stay with us, please do come again. Kind Regards
par un voyageur
Comfortable stay in a lovely area
Publié le 10 déc. 2023 sur HotelsComfortable, warm room and great shower. Decor / carpets in hall and surroundings a tad dated and shabby. Good breakfast and polite, helpful service
Commentaires de Gestion de l’hôtel
13 déc. 2023 par David, Gestion de l’hôtel
Thank you so much for your comments Denise. We really do appreciate it and are happy that our efforts to restore this beautiful hotel are having an impact. We have all but finished the work on the rooms now and will be working on the public areas that you mentioned next. We do hope you will come back some time and see the improvements. Kind Regards
par un voyageur
Pleasant & friendly staff.
Publié le 7 nov. 2023 sur HotelsJust a 1 night stop over while working in the area. All hotel staff were very friendly and the service for food and drinks was warm and welcoming. The hotel in general looked clean but a little dated in decor, same in the room. The room was spacious but no light shades and curtain hanging off don't give great impressions. Evening meal was good and nice size portion (even though I'm not one for eating off wooden boards), don't they have plates in Oxford lol. All in all with its lovely location and with a good makeover it would be a lovely hotel. Hopefully will return sometime.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par David, Gestion de l’hôtel
Thank you so much for your comments. Our staff are amazing and we love hearing that they have made an impression. We apologize for the parts of your stay that were not up to scratch. We have been working hard to bring our beautiful hotel back to top form, and we are getting there. That said, the problems with your room have been addressed, and i assure you, if/when you return, if you would prefer a plate, please ask the serving staff. They will be more than happy to accommodate your wishes. We look forward to seeing you again some time.
par un voyageur
Publié le 15 oct. 2023 sur Expedia
par un voyageur de kenilworth
Publié le 8 oct. 2023 sur Expedia
The property is in a very poor state of repair, the carpets are minging and the room cleaning and servicing was almost non existent. The food was good, largely and the bar service was very good. But there is no lift and some very tricky staircases, so not good for anyone with mobility challenges.
Commentaires de Gestion de l’hôtel
8 oct. 2023 par David, Gestion de l’hôtel
We are very sorry that we did not meet your expectations on this occasion. I would advise to contact the hotel in advance to request a ground floor room if you have mobility issues. unfortunately on the night you arrived we had a full house and all of the ground floor rooms had already checked in so i really couldn't move you anywhere on the ground floor. We did however upgrade you to a riverview suite with a walk in shower and roll top bath in a part of the building where there was a wider staircase to the room. The room servicing was carried out before you arrived and then once during your two night stay. Apologies, if you felt the room needed more. Glad you enjoyed the food and bar service. Unfortunately this is an old hotel and there is no lift. this information is freely available on Expedia, but we apologize for your inconvenience.
par un voyageur
Publié le 6 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2023 par David, Gestion de l’hôtel
Thank you for your feedback. We are so happy that you enjoyed your stay. Kind regards
