Note fondée sur 1 007 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Room was good, Bed was good, free breakfast was excellent especially the chef made our omelette. Bathroom was horrible with sewage smell from the drainage. I think dirty was not draining properly and they need to fix it for future customers.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par rose, Gestion de l’hôtel
Thank you for staying with us at Embassy Suites Walnut Creek.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par rose, Gestion de l’hôtel
Thank you so much for staying with us at Embassy Suites Walnut Creek.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Very friendly staff. Felt safe and inclusive. Will recommend to others.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par rose, Gestion de l’hôtel
Thank you for your positive feedback! We are delighted to hear that you found our staff to be friendly and that you felt safe and included while visiting. We strive to create a welcoming and inclusive environment for all of our guests. Thank you for recommending us to others, we truly appreciate it. We hope to see you again soon!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Yes
Commentaires de Gestion de l’hôtel
14 févr. 2024 par rose, Gestion de l’hôtel
Thank you for staying with us at Embassy Suites Walnut Creek.
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Front desk staff was very helpful,
Can you please tell me the brand of pillows used by the hotel
Loved the purification wish they were in every room
Commentaires de Gestion de l’hôtel
13 févr. 2024 par rose, Gestion de l’hôtel
Thank you for your kind words about our front desk staff! We're glad to hear they were able to assist you during your stay. As for the brand of pillows used in our hotel, we use Dream Memories by ENVIROSLEEP. Thank you for your feedback and we hope to welcome you back soon!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
great location
Commentaires de Gestion de l’hôtel
13 févr. 2024 par rose, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par rose, Gestion de l’hôtel
Thank you for stay with us at Embassy Suites Walnut Creek.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Dissatisfied
Commentaires de Gestion de l’hôtel
12 févr. 2024 par rose, Gestion de l’hôtel
I'm sorry to hear that you're dissatisfied. Can you please provide more details about what is causing your dissatisfaction? I want to make sure we address any issues and improve your experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par rose, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 6 févr. 2024 sur Hotels
The room was nice and spacious. However, our room phone didn't work. Breakfast was not what we expected at all. I've definitely had better. I was quite disappointed about that. All in all it was okay.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par rose, Gestion de l’hôtel
Thank you for your feedback. We are glad to hear that you found the room to be nice and spacious. We apologize for any inconvenience caused by the non-functioning room phone. We will address this issue promptly. We are also sorry to hear that the breakfast did not meet your expectations. We strive to provide a satisfying dining experience for all of our guests and we will take your comments into consideration to improve in the future. We appreciate your honesty and hope to have the opportunity to make your next stay with us even better. Thank you for choosing to stay with us.
