Note fondée sur 951 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 déc. 2022 sur Hotels
Nous avons beaucoup profité de la piscine et du spa
Commentaires de Gestion de l’hôtel
9 janv. 2023 par S Lawson, Gestion de l’hôtel
Dear EileenThank you for you lovely review Best wishes, Steve - GM
par un voyageur
Good trip
Publié le 9 oct. 2021 sur HotelsGood trip
Commentaires de Gestion de l’hôtel
11 oct. 2021 par Sally Jones, Gestion de l’hôtel
Thanks for staying with us, we appreciate your feedback and hope to see you again in the future.
par un voyageur
Publié le 12 oct. 2019 sur Hotels
Check in un peu particulier. Sourire en option et risque de ne pas avoir de place dans le restaurant car "non réservé à l avance". Compte tenu du prix de la chambre, du standing de l hotel et de l'ancienneté de l achat (été 2019), on s attend a ce qu'ils réservent un minimum de place dans le restaurant pour les clients de l hotel. Ou à ce qu'ils préviennent. A part ça, très bien!
Commentaires de Gestion de l’hôtel
21 oct. 2019 par Sally Jones, Gestion de l’hôtel
Thanks for staying with us, we appreciate your feedback and hope to see you again in the future.
par un voyageur de BURNTWOOD
Publié le 21 févr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
22 févr. 2024 par GM, Gestion de l’hôtel
Dear Daniel. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I am delighted to note that you and your family enjoyed a great stay with us. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
par un voyageur
Avoid
Publié le 18 févr. 2024 sur HotelsBooked a king size superior room. Arrived and was checked in to a small double. Questioned customer service who advised me that it was a mistake on the system.
No king size rooms available. So had no option but stay with the double. Offered a measly 10% discount which worked out at £10. But, it cost £20 to upgrade to the superior king size room.
Will not stay here again.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par GM, Gestion de l’hôtel
Dear Ian. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s disappointing to read your experience with us on this occasion, which was clearly not to the high customer satisfaction level that we strive to achieve for every guest here at The Park Royal Hotel. I wish to apologise to you for not providing you with the room category that you had booked on this occasion, due to glitch in our system and I can confirm that my team member did refund your upgrade charge of 20 and also offered you both complimentary breakfast and a round of drinks as well as an offer of our apologies to you. I would like to thank you once again for taking the time to provide us with your feedback and we hope to welcome you back to stay with us once again in the not too distant future. Kind regards, Gordon.
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par GM, Gestion de l’hôtel
Dear Lee. Thank you very much for taking the time to provide us with your fantastic rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par GM, Gestion de l’hôtel
Dear Danielle. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
As a VIP property and a Gold member for Expedia, there was no acknowledgement of that during check in. Although the family room (222) we got was large, it was very cold and none of the heaters worked. Bathroom a little worn out, e.g. chipped bathroom tiles, broken floor tiles in the bathroom. I did mention the cold room.l, but then I only got a small portable heater that was obviously not big enough for the size of room. Room view was not something that I was necessarily looking for, but it was overlooking the roof of some sort of outbuilding which wasn’t great. Shame about the room. Would have liked breakfast to finish later in the weekends (finished at 10am), and for more than one coffee machine to be working given the amount of people queuing. Maybe we’re a bit unlucky with the room, but I would have actually liked to have seen my Expedia benefits, which I didn’t.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par GM, Gestion de l’hôtel
Dear Khaled. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team and especially regarding that there was no acknowledgment during check in as an Expedia Gold Member. I do hope you that will return and stay with us once again in the near future and remain with. Kind regards, Gordon.
par un voyageur
Nice
Publié le 4 févr. 2024 sur HotelsNice room, good facilities, nice staff, good breakfast. I’d stay again
Commentaires de Gestion de l’hôtel
5 févr. 2024 par GM, Gestion de l’hôtel
Dear James. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and that you enjoyed our facilities. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
par un voyageur
Didn't like the lack of a charge
Publié le 2 févr. 2024 sur HotelsGood, modern hotel, great breakfast and good restaurant. I booked the hotel because it advertised EV charging, but discovered this was Tesla only. There are other EVs! A hotel like this should have cost-effective overnight EV charging.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par GM, Gestion de l’hôtel
Dear Eric. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It’s a pleasure to read your positive feedback and I will certainly share your kind comments with the team. I do hope you that will return and stay with us once again in the near future when he hope to welcome you back with an additional 10 non Tesla EV chargers on site. Kind regards, Gordon.
