Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,8 Service et personnel
4,9 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Bel emplacement au cœur de la ville
Accueil correct
Chambre j avais demandé une suite c était une grande chambre confortable mais avec aucune possibilité de fermer les volets donc plein jour des 4:30
Service petit déjeuner en salle correcte mais choix restreint
Service bar extérieur il faut avoir du temps et les boissons sont servie chaude et un long moment pour recevoir quelques morceaux de glace
Donc un essai d hôtel que je ne recommande pas
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Serge,Thank you for sharing your thoughts on your recent stay at our hotel. We truly appreciate your feedback, and we're glad to hear that you appreciated our beautiful city-center location and found our reception service to be correct.However, we are deeply sorry to hear about the issues you encountered during your stay. We understand your disappointment with the room, as it did not meet your expectations for a suite and lacked the ability to close the shutters, resulting in unwanted daylight. We genuinely apologize for this oversight, and we will review our room descriptions and ensure they accurately reflect the accommodations.Your feedback about the breakfast service and the outdoor bar service is also noted, and we apologize for any inconvenience you experienced. We'll use your comments to improve these aspects of our service to provide a more enjoyable experience for our guests.If you decide to return, please don't hesitate to contact us directly, and we'll ensure your stay is more in line with your preferences.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back.Best regards
par un voyageur
Publié le 20 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2023 par Paulina - Front Office Team, Gestion de l’hôtel
Dear XavierThank you for your feedback. For us, the opinion of our Guests is the most important thing, that is why we are very happy that your stay has been great. We hope to see you again very soon!Best regards
par un voyageur
Excellent hotel - Highly recommended
Publié le 14 mars 2024 sur HotelsWonderful palatial hotel in a great location.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Roger,Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed your stay at our palatial hotel and that our location added to your experience. Providing a wonderful experience for our guests is always our priority, and we're thrilled that you found our hotel to be excellent. We hope to welcome you back for another memorable stay soon!Best regards,
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Natasha,Thank you so much for your fantastic rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back again soon!Best regards,
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Marilyne,Thank you so much for your fantastic review and for awarding us a perfect score of 10/10! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing exceptional service and ensuring our guests feel comfortable and satisfied are our top priorities, so it's incredibly rewarding to receive such positive feedback.We truly appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back again soon for another fantastic stay!Best regards,
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Emiliano,Thank you so much for your perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay. We strive to provide the highest level of service and comfort to all of our guests, and it's wonderful to know that we succeeded in meeting your expectations. We hope to welcome you back again soon for another exceptional stay!Best regards,
par un voyageur
Publié le 23 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Yeon San,Thank you for your feedback after staying with us, Is there anything you would like to add about your last stay at Hotel Verte? This will be of great help in improving our services and the service itself. We would love to see you again in our historic interiors!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Amazing property and exceptional staff. I will definitely stay here again next time I’m in Warsaw.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear William,Thank you so much for your fantastic review! We're delighted to hear that you had an amazing experience at our property and that our staff provided you with exceptional service. It's wonderful to know that you plan to stay with us again during your next visit to Warsaw. We can't wait to welcome you back and ensure another memorable stay for you. Safe travels until then, and thank you for choosing us!Best regards
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Amazing hotel a little pushy for us to join there Merriot club over and over when a customer says not interested drop it
Hotel was great location to the old town was amazing thank you
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Brandon,Thank you for sharing your experience with us. We're thrilled to hear that you found our hotel amazing and enjoyed its convenient location near the old town. We sincerely apologize if you felt pressured regarding our Marriott Club membership. Your feedback is valuable, and we'll ensure our team is more attentive to guests' preferences in the future. We're grateful for your stay and hope to welcome you back for another enjoyable visit soon. Thank you again for your review!Best regards
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Highly recommend this gem in Warsaw. 5 star experience all the way!
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Narine,Thank you very much for your glowing review! We're delighted to hear that you had a 5-star experience during your stay with us in Warsaw. It's always our goal to provide top-notch service and amenities to our guests, and we're thrilled that you found our hotel to be a gem. Your recommendation means a lot to us, and we can't wait to welcome you back for another exceptional stay in the future!Best regards
