2/10 Terrible
Abbey
Travelled with pets, Travelled with partner
Mar 10, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg where to start!! Let’s start with when I stayed here last year. Don’t take your dogs here!!! This is a pet friendly hotel but last year the manager ( a foreigner) told us he doesn’t like dogs. Our dog chewed a bone on the bed and made left some slobber on the sheets so I asked for knew. Instead of just giving me the blanked so I could change it be made us leave so he could. This year I had a back massager plugged into an outlet next to bed and it started a fire while we were done with dog in the room. Had to wash all our things and throw lots of stuff away. The dog was found hiding in the bathtub covered in soot. Then we try to get quarters from management and he tells us how insurance won’t cover the damage when insurance couldn’t have been there and determined that in just a few hours. Fire we deemed accidental by the fire department. My wife had to leave with the dog a few days before check out cause they told us we had to take the dog with us everywhere we went. Even after I paid a 25 dollar a night pet fee. We called the 1-800 number for help with the situation and were hung up on by another foreigner. Never again!!!!! They couldn’t be less customer friendly!!!
Abbey
Stayed 5 nights in Mar 2025