Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Jean de Montreal
Do not forget anything in the room....
Publié le 28 avr. 2016 sur HotelsI have forgot my jacket in the room. I left and 3 hours after I called and they told me that no jacket was found.... Last time I will go there. Too bad because the room and the hotel itself were very good.
Commentaires de Gestion de l’hôtel
23 juill. 2016
Jean,
You forgot your jacket on the luggage cart and we did look the carts but after 3 hours. I am sorry that none of the guest returned your jacket to the lobby but if it would have lost in the guest room you can blame us but you forgot hanging on the luggage cart and many guest use our carts.
Please let me know if you have any questions.
Thank you,
Nick Patel
General Manager
par un voyageur
Id stay again
Publié le 4 mars 2024 sur HotelsRoom was clean and staff was friendly. Breakfast wasnt much but it was free.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your great feedback! We're glad to hear that you found your room clean and our staff friendly. While we strive to offer a satisfying breakfast experience, we appreciate your understanding that it's complimentary. We'll consider ways to enhance our breakfast offerings in the future. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sandy,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jason,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
I like how clean the entire place is. The staff was very polite and helpful.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Dana,Thank you for your positive feedback! We're delighted to hear that you appreciated the cleanliness of our facility and had a positive interaction with our staff. Providing a clean and welcoming environment, along with excellent customer service, is our priority. We look forward to welcoming you back in the future and continuing to exceed your expectations. Sincerely, Hotel Manager
par un voyageur
Publié le 12 févr. 2024 sur Hotels
old scratchy towels - one had a footprint on it, shower didn't drain properly, hvac was very loud and made a squeaking noise when it turned on and off, walls very thin - family next door kept me awake with normal speaking voices.
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Guest,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager
par un voyageur de Detroit Lakes
Publié le 11 févr. 2024 sur Expedia
Old property. Best for just a crash place; do not expect a pleasant smell. Very musty and old.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Nick P, Gestion de l’hôtel
Thank you for your comments. We just finished major renovation at this hotel in 2022. Yes it’s old but clean and newly renovated Super8.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
Unfortunately, the smokers hover by the door you need to enter.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Hotel Manager., Gestion de l’hôtel
Dear Allison,We sincerely apologize for any inconvenience caused by the presence of smokers near the entrance. We understand that this can be unpleasant for our guests, and we take your feedback seriously. We will address this issue promptly to ensure that all our guests can enter and exit our premises comfortably. We appreciate your understanding and value your input as we work towards providing a more enjoyable experience for all our guests. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Staff was not readily available upon arrival; not at desk or in vacinity. Room was clean, but common areas less so. Rugs were very dirty. Sound proofing wasn't great.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par NickP, Gestion de l’hôtel
Thank you for taking the time to share with me your recent experience at the Super8. I want to take the opportunity to apologize for the incident that you mentioned. For our guest safety front desk do make rounds of the hotel to make sure that all our entrance doors are locked. We do have all our rugs shampoo once month due to heavy traffic. We look forward to serving you on your next trip. Please feel free to contact me if I can be of assistance to you.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par NickP, Gestion de l’hôtel
We apologize for any inconvenience. Please provide us more information so we can do better in future. Thank you!
