Note fondée sur 477 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2024
Bathroom and air conditioner unit need attention.
Commentaires de Gestion de l’hôtel
9 juin 2024 par Manager, Gestion de l’hôtel
Hello Steven,We appreciate your feedback and will share it with the relevant departments for further improvements. Please feel free to contact our management team to address any concerns regarding your recent stay.
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Judith, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to provide more details on how we can improve. We value your input and strive to make every guest experience exceptional.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Check in was at 3pm, room was not ready until 10pm, we reserved a suite with a sleeper sofa. The sleeper sofa was old and disgusting and not ready, we had to ask for linens at 1030pm and had to make it ourselves after waiting in the parking lot forever for our room to be ready. It was so disgusting that we just all piled in the two beds and let the sleeper sofa just lay. The worst part was the staff did not care, not one bit and offered no reconciliation even when asked. They seriously did not care.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Julia, We apologize for any inconvenience you faced. Your feedback is valued, and we regret that your experience did not meet expectations. It's disappointing to hear of your challenges but please rest assured that your comments will be shared internally for further review and improvement. We appreciate you bringing this to our attention for better service in the future.
par un voyageur
Not satisfied
Publié le 15 mars 2024 sur HotelsThe pool and hot tub were broken and we were supposed to be on first floor because we had our dogs but they put us on the third floor and they were constantly cleaning the room besides ys at 3 and 4 in the morning
Commentaires de Gestion de l’hôtel
17 mars 2024 par Manager, Gestion de l’hôtel
Hello Melissa,We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address your concerns with the relevant departments to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 11 mars 2024 sur Expedia
The bathtub was broken. The faucet just spun around, no water. Wasn’t able to shower. And the sink in the bathroom didn’t drain well either. The front desk clerk said she would send me something by email to see about a refund but did not.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Heather, We are sorry to hear about the inconvenience you experienced during your stay. Our team will address the maintenance issues mentioned to prevent this from happening again in the future. For any further assistance regarding your refund inquiry, please reach out to our management team directly. Thank you for sharing your feedback with us.
par un voyageur
NEVER AGAIN
Publié le 10 mars 2024 sur HotelsSeveral items no longer in rooms(tissue,clock etc) The worst Free breakfast. Very few choice of itema. Was tolld no eggs because the truck did not show up yet. The person preparing food alternated between food area and mopping lobby. No coffee in dining area, had to go to lobby to get coffee (which was not HOT) No Hot water i(only warm) in rooms. I WILL NEVER STAY THEIR AGAIN)
Commentaires de Gestion de l’hôtel
13 mars 2024 par Manager, Gestion de l’hôtel
Hello Jerome, We appreciate your feedback and apologies for any inconvenience you experienced. Your comments are valuable, and we will share them with our team for improvement. We hope you would consider getting in touch with management directly regarding your stay.
par un voyageur
Decent but no access to all amenities!
Publié le 10 mars 2024 sur HotelsOverall the hotel was decent! We were upset at the fact we booked this hotel specifically for the Indoor pool! And after booking and checking in and coming down to use it we were then Informed it was not open and hasn't been open for more than a year! If that is the case we felt it shouldn't be advertised as one of the amenities nor charged as much per night compared to another hotel who did Infact have a indoor pool that was open for their guests! However the rooms were clean and staff were friendly.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Manager, Gestion de l’hôtel
Hello Kayla, We appreciate your feedback on your recent stay with us. We regret any inconvenience regarding the indoor pool and will ensure better communication moving forward. It's great to hear you found the rooms clean and our staff friendly. We hope you'll consider staying with us again in the future and have a more enjoyable experience overall.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Billy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
par un voyageur
Publié le 5 mars 2024 sur Expedia
The atmosphere was very pleasant and I felt comfortable and safe.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Manager, Gestion de l’hôtel
Hello Geraldine,We are delighted to hear that you enjoyed the pleasant atmosphere and felt comfortable and safe during your stay. We strive to create a welcoming environment for all our guests. If you have any further feedback or suggestions, please do not hesitate to contact management directly.
par un voyageur
Publié le 29 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 mars 2024 par Manager, Gestion de l’hôtel
Hello Quavadis,We are thrilled to hear that you had a perfect stay with us! We hope to welcome you back soon for another fantastic experience.
