Ratings based on 75 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 15, 2023 on Expedia
Great stay. Thanks to the staff
by A traveller from acton
Posted Oct. 13, 2023 on Expedia
There was smelly in the room. There was no air conditioning.
by A traveller
Magic place to relax and be active as you like
Posted Jun. 28, 2023 on HotelsWe enjoyed a wonderful time at Hotel Hertenstein - magic location, excellent service and food.
by A traveller
Posted Jun. 18, 2023 on Expedia
Amazing modern hotel with breathtaking views of Lake Lucerne and Bürgenstock! The rooms were quite generous and well equipped incl Nespresso coffee machine and Sirocco tea. The balcony either has sea or garden view. The outdoors restaurant offers one of the most amazing views of the surrounding mountains, the private beach was super welcoming and well maintained. Would definitely come back
by A traveller
Goods and Bads...
Posted Aug. 30, 2022 on HotelsFor this Hotel you are paying for the view, which it is really beautiful. The location is nice but you need to drive out to get to many places.
Downsides:
The rooms are not really modern, it has a 1920s feel to it. Out dated carpets with bright orange walls. The beds are two singles pushed together and the duvet is two singles, even though its supposed to be a double bed room.
The rooms are clean but some things need to be improved such as the bed duvets need ironing and are really creased. Not what you expect from a four star, the shower when arriving had water and looked like it has not been cleaned since the last guest.
There is no room service, which is not good. They leave you an apple which is nice but sometimes you wish for a more warmer welcome. This may be me comparing to over four star hotels. The coffee machine did not work, the hair dryer attachement was not the correct one for that hair dryer.
During the hot season, there is no Aircon, however they did bring a Fan on request.
We ate here one night, service was amazing. The young man was very helpful and polite. The bill was very high but food was not bad.
They charge parking £20 a night, which i thought was a joke since we paid such a high amount for the rooms. Four nights that is a lot of money.
Overall, good and bad. Most likely not the worse, but not the best either.
by A traveller
Posted Aug. 6, 2022 on Expedia
Great chance to experience lake Lucerne with the lovely beach. Restaurant was delicious. Only complaint was no ac in 99F weather.
by A traveller
Posted Jul. 20, 2022 on Hotels
by A traveller
Posted Jul. 18, 2022 on Expedia
Great property, not alot of dining options unless you have a car. There was no AC in our room and the pillows were terrible. Very quiet safe and clean. Staff is amazing, but a lack of transportation in the evening makes it hard to go elsewhere for dinner..
by A traveller
Posted Jul. 15, 2022 on Expedia
I like the view
Unfortunately no room service @ the hotel
So you have to go down to take your food to the room also for luggage you have to take your luggage by your self
by A traveller
Posted Jul. 14, 2022 on Hotels
