Note fondée sur 831 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
100 % des clients le recommandent
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 21 oct. 2019 sur Hotels
4 sur 5
par un voyageur

Great location

Publié le 11 mars 2024 sur Hotels
Walking distance from all downtown sites. Shower leaked onto floor & used in room glasses not cleaned one day. Car alarm went off two nights in a row at 2:30 am and continued for hours.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Oaks Wellington, Gestion de l’hôtel
Dear Carol,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling slightly disappointed with the issues in bathroom regarding shower leakage and car alarm from the streets. Rest assured we have investigated your feedback concerning these issues and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience we will already organise maintenance to fix the shower leak and sorted out the alarm coming from cars parked in public We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
4 sur 5
par un voyageur

Publié le 10 mars 2024 sur Wotif
Commentaires de Gestion de l’hôtel
31 mars 2024 par The Oaks Team, Gestion de l’hôtel
Dear Kimberly,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
4 sur 5
par un voyageur

Publié le 10 mars 2024 sur Wotif
Commentaires de Gestion de l’hôtel
31 mars 2024 par Oaks Wellington, Gestion de l’hôtel
Dear Joanne,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
5 sur 5
par un voyageur de Inglewood

Publié le 7 mars 2024 sur Expedia
Everything went well. Hotel is clean and the staff is friendly. Definitely recommended.
Commentaires de Gestion de l’hôtel
31 mars 2024 par Oaks Wellington, Gestion de l’hôtel
Dear Ovidiu,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
3 sur 5
par un voyageur

Publié le 4 mars 2024 sur Expedia
Great staff that helped out but not a family room friendly resort. Couldn't lock the double room doors when you have young kids and hallway light couldn't turn off. Needs to update facilities in the rooms for families.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Yetkin K., Gestion de l’hôtel
Dear Jay,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.Thank you for sharing your feedback, and I truly appreciate your recognition of our great staff. Our team is dedicated to ensuring that all guests have a comfortable and enjoyable stay.In our endeavour to deliver a service of impeccable quality, we encourage you to openly communicate any aspects you perceive to be lacking. Your feedback is invaluable in our pursuit of excellence, and we wholeheartedly welcome your input to ensure a consistently exceptional experience. Our dedicated colleagues remain at your disposal, poised to attend to your every need. Should you find anything lacking during your next visit, please do not hesitate to reach out to our team.We take your feedback seriously and will definitely look into improving the facilities in our rooms to better accommodate families. This may include exploring options to install locks on the double room doors for added security and privacy, as well as addressing issues with the hallway light control.At our hotel, we are committed to continuously updating and enhancing our facilities to meet the needs of our valued guests. Your feedback helps us identify areas for improvement, and we will take immediate action to address these concerns.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back in the future, so we can provide you with a more comfortable and enjoyable stay. If you have any further feedback or concerns, please don't hesitate to reach out to our management team.Kind regards,Senior Guest Service AgentYetkin Kaya
5 sur 5
par un voyageur

Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 mars 2024 par The Oaks Team, Gestion de l’hôtel
Dear Emil A,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
5 sur 5
par un voyageur

Publié le 29 févr. 2024 sur Hotels
Enjoyed our stay at the oaks, good central location & extremely comfy bed. Wasn’t totally sure about the glass walled bathroom .
Commentaires de Gestion de l’hôtel
31 mars 2024 par Oaks Wellington, Gestion de l’hôtel
Dear Sally,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
5 sur 5
par un voyageur

Publié le 28 févr. 2024 sur Expedia
Stylish bathroom with double head shower, comfortable bed with a good size TV, lovely city views, and nice tea coffee facilities.
Commentaires de Gestion de l’hôtel
31 mars 2024 par The Oaks Team, Gestion de l’hôtel
Dear Laura,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
4 sur 5
par un voyageur

Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 mars 2024 par The Oaks Team, Gestion de l’hôtel
Dear Carolyn,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,