Ratings based on 915 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
Breakfast was average.
Comment from Hotel Management
Apr. 17, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Caleah,Thank you for your review following your stay at The Mariner Resort Cape Cod by The Red Collection. You stated that the breakfast was average. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Posted Feb. 20, 2024 on Expedia
Convenient -- excellent value -- friendly staff
Comment from Hotel Management
Apr. 17, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dennis. Myself and the staff at The Mariner Resort Cape Cod by The Red Collection appreciate your 4/5 score following your stay. I am appreciative of your comments regarding our friendly staff, convenience and our excellent value. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely,GabrielleRed Roof Management RediResponse Specialist
by A traveller
Posted Feb. 10, 2024 on Expedia
Very convenient for my needs. I will be back
by A traveller
Posted Feb. 4, 2024 on Expedia
Only thing is we couldn’t use side door. Otherwise nice place and pool is warm
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Apr. 17, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Taoufik. The staff and I at The Mariner Resort Cape Cod by The Red Collection appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A traveller
Not on my list of great places
Posted Jan. 28, 2024 on HotelsComment from Hotel Management
Jan. 30, 2024 by Chevanese RediResponse Specialist, Hotel Management
Thank you, Thomas, for being our guest at the The Mariner Resort Cape Cod by The Red Collection. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jan. 23, 2024 on Expedia
Very pleased with it cold in eating room
by A traveller
Average 1 night stay.
Posted Jan. 22, 2024 on HotelsOverall type place was pretty clean. Service was average for todays times. Desk clerks were pretty involved being on the phone when asked a question. Bed was very squeaky just the sitting on it, and more so when sleeping and turning over.
It snow a couple days before our stay and the parking lot was still very slippery when walking to the car. only the doorways were cleaned up.
During checking out my wife left her phone in the room. So I found an employee cleaning one of the room so she could open the door to get the phone. She handed me her key to go open it myself and then I had to return the key to her. Not very secure!
Comment from Hotel Management
Jan. 23, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding the cleanliness of the grounds after your recent stay at THE MARINER RESORT CAPE COD BY THE RED COLLECTION. However, it seems that you were inconvenienced by issues you mentioned with a noisy bed, ice in the parking lot and that you were faced with safety concerns. Thank you for making us aware of this. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide a better stay.Sincerely,Red Roof Management
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Jonathan,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management
by A traveller
Posted Jan. 10, 2024 on Expedia
People in other rooms fighting. Staff did nothing about this.
