Ratings based on 840 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
We're overjoyed to see your 6-star rating! Your support inspires us to continue delivering exceptional service.
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care
by A traveller
Weekend getaway.
Posted Jan. 22, 2024 on HotelsHotel room walls were a bit thin and could hear neighbouring guests. Was unable to listen to tv at night as had guest next door complaining about hearing our tv. Maybe hotel should consider refurbishing the walls for noise councilation. Other than that was a comfortable stay and good size room.
Comment from Hotel Management
Jan. 25, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from neighboring guests during your stay. We understand the importance of a peaceful environment and will pass on your suggestion to our management for further consideration. We are glad that you enjoyed the overall comfort and spaciousness of your room. We hope to have the opportunity to welcome you back in the future.FOM
by A traveller
Posted Jan. 22, 2024 on Expedia
The service, value, location and view were great. Unfortunately the water in my room ran cold the night before and morning of my overnight stay. Unfortunately i didn't have the time to inform the staff in the morning as i had to get to work, so they didn't have a chance to address it.
Really enjoyed waking up to the view of the sun rising over the sea.
Staff were very helpful, informative and friendly.
Comment from Hotel Management
Jan. 25, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
Dear Hemali,Thank you for your feedback! We're thrilled to hear that you enjoyed the great service, value, location, and view at Muthu Westcliff Hotel. We apologize for the inconvenience you experienced with the water in your room. We truly appreciate your understanding as you had to rush to work in the morning. We will make sure to address this issue to ensure it doesn't happen in the future. We're delighted that you enjoyed waking up to the beautiful sunrise over the sea and found our staff helpful, informative, and friendly. We look forward to welcoming you back for another enjoyable stay.FOM
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Muthu Westcliff Hotel (Near London Southend Airpor, Hotel Management
Your 8-star review is a testament to our commitment to excellence. We're dedicated to providing extraordinary experiences.
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 18, 2024 by RM, Hotel Management
Hello Dean. Thank you for giving us 4/5, We are looking forward to see you again.
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by rm, Hotel Management
Hello Corrie. Thank you for your feedback. Looking forward to see you again.
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 18, 2024 by RM, Hotel Management
Dear Ann. We are glad to see you enjoyed your stay with us. Looking forward to see youThank you
by A traveller
Will not come back
Posted Dec. 26, 2023 on HotelsBuilding was very old
Ceiling lights were not working but was told the technician was off and no one could fix it.
Comment from Hotel Management
Dec. 27, 2023 by kimbo, Hotel Management
Dear guest we are disappointed to read this review and will investigate
