Ratings based on 609 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 14, 2021 on Expedia
Upon check in the front desk employee had put us in the wrong room. We had paid for an entirely different room than we had got. I have emailed Expedia and Vacasa 3 times in regards to this and am still waiting for a response. Also advertised in the room name is “hottub” yet it is drained. This feels like a hotel version of a catfish.
Comment from Hotel Management
Apr. 15, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for staying with us and taking the time to leave feedback. We are sorry to hear of your frustrations and understand your position. This is certainly not representative of the experience and level of service we strive to provide for our guests. We encourage guests to call our 24 hour Guest Service line to alert us to issues so that we can promptly rectify the situation. Please note that the listing reflects that the hot tub and fitness room are currently closed due to local rules and regulations. We apologize for any confusion. We hope to have another chance to host you, in the future, for a more enjoyable stay.
by A traveller
Posted Mar. 22, 2021 on Expedia
Good location. it was nice that the studio had a proper kitchen. It is a shame we couldn't use the hot tub.
Comment from Hotel Management
Mar. 22, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for staying with us. We are glad this location suited you, but we're sorry to hear if some amenities were unavailable during your stay. We look forward to hosting you again!
by A traveller
Posted Mar. 15, 2021 on Expedia
I really like having a kitchen. And the location is very central, right in the village.
Comment from Hotel Management
Mar. 16, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for staying with us. We are glad you enjoyed this location, and we look forward to hosting you again!
by A traveller
Posted Mar. 14, 2021 on Expedia
The location was amazing. The staff were great and helpful and the room was clean and great
Comment from Hotel Management
Mar. 16, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback. We're glad you enjoyed this location and our service, and we hope you'll visit again soon!
by A traveller
Posted Mar. 7, 2021 on Hotels
Comment from Hotel Management
Mar. 18, 2021 by Vacasa Reviews Team, Hotel Management
Hi, Curtis! Thanks for the rating - We hope to host you again soon!
by A traveller
Posted Feb. 16, 2021 on Expedia
Comment from Hotel Management
Mar. 9, 2021 by Vacasa Reviews Team, Hotel Management
Thank you for staying with us. We hope to host you again soon.
by A traveller from Burnaby, BC, Canada
Posted Jan. 2, 2021 on Expedia
Great place, good price, would recommend to anyone wanting to visit Whistler, close to restaurants and stores
by A traveller
Posted Oct. 18, 2020 on Hotels
by A traveller
Posted Aug. 25, 2020 on Expedia
Good value, nice location in the village and close to everything.
Comment from Hotel Management
Aug. 25, 2020 by Guest Service Manager, Hotel Management
Thank you for taking the time to review your recent stay with us. We are delighted you enjoyed your stay and our central location. We look forward to welcoming you back soon.
by A traveller
Posted Aug. 22, 2020 on Expedia
Comment from Hotel Management
Aug. 22, 2020 by Guest Service Manager, Hotel Management
Thank you for taking the time to post a review of your recent stay. We are delighted that you had such a great time, and that you share our love of these beautiful mountains! We appreciate your feedback, and look forward to seeing you again
