Everything was great except out room was right next to a main road with big lorries going by and there was a fan in the room that was humming all night there was nowhere to request another room as the staff all leave at night so no sleep for me.
Very welcoming, clean, comfortable and modern. We had a really nice room with direct access to a patio with great views. Near to Staithes, Whitby, Robin Hoodâs Bay and the moors. Parking was good. Staff were friendly. Good breakfast. We should have stayed longer. We will return.
Staff were excellent, really friendly and helpful. Room was ok but biggest let down was the food, breakfast was poor both days we were there, and evenings meals were bland and dry. Expensive for the experience we got, which is a shame because hotel looks great and is in a good location to visit Whitby.
Room was clean , service was good.
But room was really hot so had to put on the fan.
Also breakfast wasnât very good!
Sausages didnât look cooked, not browned at all, fried eggs were rock hard and coffee was stale and tasted awful. Other guests said the same! :(
Hotel very good,but when booking be aware that the mezzanine rooms do not feature king size beds as indicated.Staff all very good,and the hotel well maintained.
Clean room, not a king bed in mezzanine room as stated in description. Only a double, evening meal ok. Stay not worth the ÂŁ200 a night price tag. Breakfast was included but ate out the 2nd morning as it was average at best
Expensive for basic accommodation. Well renovated buildings but obviously ran by a chain. The bathroom was tiny with black mould in the shower and on the shower head. Vanity mirror not working. The general cleanliness if the room was good.
No soft furnishings for comfort such as a cushion or a throw. No fridge in the room, basic terrestrial channels on tv.
Staff were very nice and obviously hard working. Public areas were very clean and tidy and well maintained, with a lovely accessible garden.
This place was most definitely one of the best places Iâve stayed, great location, the grounds and view were very good too and overall happy with my stay here
The hotel is in a good spot over the road from the Whitby park and ride. The bed was very comfy, but the room was very warm and there was a fan supplied. When we came out of our room we had to walk outside onto a concrete floor and cladded wall, not the usual carpeted warm corridor. The outside gardens were nice, but it was a bit chilly to sit out. Breakfast was the main let down. You have to order it at the bar and make your own tea or coffee. There were not many cereals on offer and had to ask for juice, bread and butter refilling. We did not eat dinner at the hotel but the meals looked nice. It cost just over ÂŁ200 a night and would of expected more for the price paid.