Ratings based on 1,037 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024
The sonata hotel was nice staff was great want to shout out the manager I this k his name was Joel but not sure sorry Dwight at the restaurant was great our waitress Melvin was wonderful I know I am forgetting name but the staff was great hotel needs to be updated a little bit it was nice mall a cross the street restaurants in mall and in the area no complaints
Comment from Hotel Management
Mar. 18, 2024 by Customer Service, Hotel Management
Josephine, thank you for your kind words about our colleagues at the Sonesta White Plains Downtown, particularly Joel, Dwight, and Melvin. We're pleased to hear that you enjoyed the convenient location near the mall and area restaurants. Your feedback regarding updates is noted and appreciated. We continuously strive to enhance our guest experience. We hope to welcome you back soon.
by A traveller
Posted Jan. 30, 2024 on Expedia
Like that it is on the mall
Comment from Hotel Management
Jan. 30, 2024 by Customer Service, Hotel Management
Shelly-Ann, thank you for your feedback. The Sonesta White Plains Downtown is indeed close to shopping facilities to ensure an enjoyable stay for our guests. We're thrilled that you had a positive experience at our location and we hope to welcome you back soon.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Cassandra!We're thrilled to hear you enjoyed your stay at Sonesta White Plains Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A traveller
Posted Jan. 28, 2024 on Expedia
We had a great stay. The staff are all super friendly and helpful, especially Joel and Patty at the front desk who helped turn my rough morning around.
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Lorraine, it's wonderful to hear that you enjoyed your stay at Sonesta White Plains Downtown. Your compliments about Joel and Patty have been shared with them, who were thrilled to have made such a positive impact on your day. We truly appreciate your kind words about our team members' friendliness and helpfulness. We look forward to welcoming you back in the future.
by A traveller
Posted Jan. 26, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Chris.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Patrick!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta White Plains Downtown. Thank you and have a wonderful day!
by A traveller
Posted Jan. 25, 2024 on Expedia
Nice place to stay.
Comment from Hotel Management
Jan. 26, 2024 by Customer Service, Hotel Management
Alan, thank you for your positive feedback. It's fantastic to know that you found Sonesta White Plains Downtown to be a pleasant place to stay. We strive to deliver exceptional service and we're pleased that your stay reflects this. We eagerly await your return!
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Customer Service, Hotel Management
Thank you for the fantastic rating, Tristan!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta White Plains Downtown! We can't wait to see you again soon.
by A traveller from St. George's
Posted Jan. 22, 2024 on Expedia
I love the location of the hotel. It is easy to get food and shop. Being it is downtown we are not far from anything.
I enjoyed myself on New Year's Eve. The hotel did an excellent job with the amount of people that were there for that night.
Comment from Hotel Management
Jan. 22, 2024 by Customer Service, Hotel Management
Leslie-Karen, we're thrilled to know how much you appreciated the superb location of Sonesta White Plains Downtown, with its convenience for food and shopping. It's great to hear that you had a wonderful time celebrating New Year's Eve and were pleased with our ability to accommodate the festivities. Thanks for sharing your positive experience. We look forward to welcoming you again for another memorable stay.
by A traveller
Posted Jan. 22, 2024 on Expedia
It was OK. Kind of meh.
Comment from Hotel Management
Jan. 22, 2024 by Customer Service, Hotel Management
Dee, thank you for sharing your thoughts. Regretfully, it seems we didn't quite meet the exceptional standards we strive for. Rest assured your feedback is taken into consideration as we continuously seek improvements. Your next stay with us should be more than just "OK". We hope to have the opportunity to turn your next visit into a more positive one.
