Note fondée sur 16 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 janv. 2024 sur Expedia
An excellent relaxing stay in a beautiful resort with wonderful staff
par un voyageur
Publié le 8 sept. 2023 sur Wotif
Beautiful place when you get there. The booking and transfers desk are atrocious and incompetent
Commentaires de Gestion de l’hôtel
16 sept. 2023 par Elysian Retreat, Gestion de l’hôtel
Hi Paul, we are really disappointed to see this review. Your departure golf buggie transfer turned out poorly as the third party company we had recently partnered with went to the Mars charters office to collect you but you had already walked to the marina. We were confused why we did not receive a phone call from this company when they could not find you (at this stage you had already begun walking to the airport). This third party company expressed their remorse between the breakdown in communication with their staff member and us. Both companies have certainly learnt from this incident and have refined our practice together to ensure this does not happen again.We refunded the cost of these transfers and a spa treatment you had on the island as an apology.When I found out about the incident (as you had already arrived at the airport) I rang and spoke to your wife Georgina to sincerely apologise.At the time Georgina expressed what a wonderful 7 days you both had and noted on the staffs attentiveness, care and the food served. We wish yourself and Georgina all the best for the future.
par un voyageur
Publié le 18 mai 2023 sur Expedia
An absolute paradise! Stunning location, friendly staff and gourmet food!
Commentaires de Gestion de l’hôtel
12 juin 2023 par Alice, Gestion de l’hôtel
Hello Lok thank you sooo much for your review! We really appreciate you choosing to stay with us
par un voyageur
Publié le 11 avr. 2023 sur Wotif
par un voyageur
Publié le 7 janv. 2023 sur Wotif
Lily and Charlie are fanatic staff members would highly recommend staying here!
Top job to the chief meals were wonderful.
We will be back until then please take care.
Commentaires de Gestion de l’hôtel
8 janv. 2023 par Lily , Gestion de l’hôtel
Good morning Warren, thank you so much for leaving such a nice review about Elysian Retreat. It looks like you had a wonderful time and we hope to see you again on Long Island in the Whitsunday Islands. Kind regards, Elysian Retreat Team.
par un voyageur
Publié le 23 déc. 2022 sur Expedia
Perfect little spot of heaven. The staff is absolutely wonderful and personable. They attend to everything. The food is delicious, the spa is great, and the rooms are beautiful, very clean, and comfortable. 💯 would never leave this resort if i could.
Commentaires de Gestion de l’hôtel
1 janv. 2023 par Casey Gray, Gestion de l’hôtel
Thank you Mary for your lovely feedback! We're so pleased that you enjoyed your stay at Elysian Retreat, we'd love to welcome you back to our 'perfect little spot of heaven' anytime :)
par un voyageur
Publié le 17 juill. 2022 sur Expedia
A very relaxed week spent here. Food was great, staff friendly and attended to our every need. We really felt spoiled and pampered. Our stay was in july and the pool was too cold for swimming as was the ocean ( for me )
Daily yoga, walks on the island and excursions filled our time. A must see is Whitehaven beach. A fantastic week.
Commentaires de Gestion de l’hôtel
20 juill. 2022 par Casey Gray, Gestion de l’hôtel
Dear Jack,
Thank you so much for your review and your kind feedback.
The team at Elysian thoroughly enjoyed hosting you both, and would love to welcome you back in the future... Perhaps when the water is a little warmer! :)
Warmest wishes,
Casey.
par un voyageur
Publié le 16 juill. 2022 sur Expedia
The place was very relaxing. Staff went out of the way to make you feel special. Could not have asked for better service. Food was fantastic. Room were top quality. Would love to go back.
Commentaires de Gestion de l’hôtel
16 juill. 2022 par Eloise, Gestion de l’hôtel
Hi David,
Thank you so much for taking the time to leave us such a kind review, we really appreciate it.
We're please to hear you enjoyed your stay and hope to welcome you back again.
Kind Regards,
Eloise
par un voyageur
Publié le 3 oct. 2021 sur Lastminute
We felt like we were staying with friends on their private island oasis. Charlie and his team including the beautiful Alice, Monica and B were more like new friends than resort staff. The food was amazing, the company of other guests was lovely around the Firepit each night. It was so good to simply unplug technology and relax and unwind in nature. Thank you, we will definitely be back.
Commentaires de Gestion de l’hôtel
12 oct. 2021 par Charlie, Gestion de l’hôtel
Dearest Kate,
Thank you for your wonderful review, our team absolutely loved hosting you on island. We look forward to welcoming you back one day,
We hope the feeling of relaxation has followed you home :)
All the best from all of us
par un voyageur
Publié le 2 avr. 2021 sur Expedia
Food and dining experience very good.
Commentaires de Gestion de l’hôtel
3 avr. 2021 par Eloise, Gestion de l’hôtel
Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us.
Kind Regards,
