Ratings based on 201 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 8, 2024 by Michelle, Hotel Management
Wow, 10/10. Thank you for the fantastic review score.
by A traveller
Posted Feb. 25, 2024 on Lastminute
Friendly staff, very international
Comment from Hotel Management
Feb. 25, 2024 by Michelle, Hotel Management
Hello Franz, Thank you for the 4/5 rating. We are so glad you enjoyed your stay with us. We would love more feedback to help us add the extra star for your next visit.
by A traveller
Posted Feb. 16, 2024 on Expedia
I wanted a place where I could sit and relax. And this resort sure did offer that. Staff were all outstanding to deal with. Looking forward to another visit.
Comment from Hotel Management
Feb. 16, 2024 by Michelle, Hotel Management
Hello Robyn, Thank you for your wonderful review. We are so glad our lovely relaxing resort and friendly staff impressed you and we also look forward to you visiting again.
by A traveller from Anjou
Posted Feb. 14, 2024 on Expedia
The only thing missing is wi-fi. For me this is an important feature during my trip.
Comment from Hotel Management
Feb. 17, 2024 by Michelle, Hotel Management
Hello Sylvie, Thank you for the 5/5 review. We really appreciate the fabulous score.We do not have guest WiFi on the island, which is noted online and in guest correspondence. You are welcome to bring a portable wifi, however, most guests are happy to disconnect during their relaxing holiday.
by A traveller
Posted Jan. 28, 2024 on Expedia
So peaceful and serene. It was just what we needed! Our first time to Australia and the Whitsundays. What a wonderful way to spend our holiday. Staff and service are exemplary.
Thank you!
Shari and Bill Rodgers
Comment from Hotel Management
Feb. 2, 2024 by Michelle- Duty Manager, Hotel Management
Hello Shari,Thank you for your lovely review and kind words. We love that our friendly staff and great service helped towards creating a wonderful holiday for you both. We hope to welcome you again next time you are in Australia.Regards,Palm Bay Resort Team.
by A traveller
Posted Jan. 22, 2024 on Expedia
A wonderful stay at the property. The staff was excellent. Shout out to Chase, Sarah, and Tommy. They worked non-stop to make sure our guest experience was perfect.
The meals were excellent but with the heat, it would have been nice to have some lighter dining options.
Comment from Hotel Management
Feb. 2, 2024 by Michelle- Duty Manager, Hotel Management
Hello Kurt, Thank you for the wonderful review and the special shout out to our fabulous staff members. We are so glad they played a part in making your holiday so memorable. We agree the heat in the tropics can be exhausting and we will take on board your suggestion for some lighter meals during the hotter months.We hope to welcome you again soon.Regards, Palm Bay Resort Team.
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Michelle- Duty Manager, Hotel Management
Thank you for your 4 out of 5 score.
by A traveller
Posted Jan. 8, 2024 on Hotels
Amazing location and beautiful bungalows overlooking pristine beach and bay. 5 day stay and loved it… so relaxing and part of nature. Only thing to change… music playlists as after a day they repeat (although staff happy to change at my request- thanks Tommy and Chase).
Comment from Hotel Management
Jan. 10, 2024 by Michelle- Duty Manager, Hotel Management
Hello Stephen, Thank you so much for this amazing 10/10 review. We are so glad we impressed you during your 5 day stay and we are delighted you mentioned 2 of our friendly staff in your lovely comments. Thank you again.We would love to welcome you again soon and share with you our updated playlists.Regards,Palm Bay Resort Team
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Jan. 10, 2024 by Michelle- Duty Manager, Hotel Management
Hello John, Thank you for the outstanding 5/5 review. We really appreciate the perfect score.
by A traveller
Posted Dec. 15, 2023 on Expedia
Comment from Hotel Management
Jan. 4, 2024 by Michelle, Hotel Management
Thank you for your review. We hope to welcome you again in the future.
