Note fondée sur 135 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the positive review! We appreciate it!
par un voyageur
Publié le 6 janv. 2024 sur Expedia
There aren’t many hotels to choose from in this small town. Priced a bit high considering there is no breakfast included or attractions nearby.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for taking the time to leave us a review!
par un voyageur
Publié le 30 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par Matthew Caudillo, Gestion de l’hôtel
Thank you for taking the time to leave a review!
par un voyageur
Publié le 9 déc. 2023 sur Expedia
Great choice if you’re working in the area.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the positive feedback.
par un voyageur
Publié le 4 nov. 2023 sur Expedia
We were informed by staff that the Internet was slow but we were in the best spot to get a connection. We were unable to get any connection and when we went to ask at the front desk we were told we were out of luck that there was nothing they could do. The hotel is used by railroad staff and people were coming and going all night long. Not a restful place to stay.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the feedback. We apologize for any inconveniences caused by the lack of internet connection. We will discuss the customer service issue with our front desk staff to ensure that this does not continue. We are contracted with BNSF so we do apologize for any inconveniences caused by them coming and going all hours of the day. We hope we get the chance to better serve you in the future and thank you again for taking the time to leave us a review.
par un voyageur
Publié le 18 sept. 2023 sur Expedia
Convenient location near I 35. Penny's Diner within easy walking distance and open 24 hours. I stayed 6 nights and the room was only cleaned once and that was at my request. No coffee maker in the room.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for your positive feedback. We truly appreciate it!
par un voyageur
Publié le 17 sept. 2023
Beds were comfortable. With two of us looking we could find no way to turn the shower on in rm 224. It was either broken or we needed directions. This was extremely inconvenient since sitting in the tub was prohibitive for us.
Commentaires de Gestion de l’hôtel
13 nov. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for the feedback. We apologize for the inconvenience caused by the shower. Our front desk staff is available at all times and would gladly walk you through on how to turn the shower head on. We will look into getting instructions put in the rooms! We hope we get the chance to serve you again in the future. Thank you again!
par un voyageur
Publié le 15 juill. 2023 sur Expedia
very nice stay with diner adjacent. Only complaint is that elevator sounded bit rickety so i walked up & down stairs to my room.
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for your positive feedback. We will look into the elevator issue. Thank you again!
par un voyageur
Publié le 10 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Matthew Caudillo, Gestion de l’hôtel
Thank you for your positive feedback!
par un voyageur
Publié le 8 juill. 2023 sur Expedia
When we went to our room (after 6 p.m.) we discovered that it hadn't been made up from the previous occupant. We went to the main desk, and the friendly gentleman said it would take at least 30 minutes to get another room ready for us. After driving 450 miles we were ready to settle in, but we entertained ourselves at the local Walmart till a room was ready. No other problems
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Matthew Caudillo, Gestion de l’hôtel
We apologize for any inconveniences caused by the lack of clean rooms and having to wait for one to be cleaned. We appreciate all feedback and will look into these issues to ensure that it doesn't happen again in the future. Thank you for taking the time to leave us a review.
