2/10 Terrible
Jeremy
Travelled with partner
Dec 12, 2025
Disliked: Amenities, property conditions & facilities
When I booked I noted that I wanted a room with a bathtub. It was our 20th anniversary and I wanted my wife to be able to relax in a tub. Simple request. When I arrived the manager checking us in said our room was ready. I asked if it had a tub because I specifically wanted a room with a tub. She said, I see the comment requesting a room with a tub, but no, we only have 7 rooms in the entire hotel that have a tub and none of them are available. She said I should have called to verify when I booked. Why would I call if I had no reason to assume there was an issue? They would not refund my room because I booked using Travelocity. They "upgraded" us to a river view suite. When we went to the room it was even more disappointing. It looked nothing like the pictures in the advertising. This might as well have been a walk in closet. It was so tiny the bed took up most of the space. After returning to our room I found it to be cold and noticed the thermostat was off. I switched it to heat and made sure it was set to a nice temp. Woke up in the middle of the night to find the room was only 60 degrees and the HVAC apparently doesn't work. All night the toilet is running every 10 minutes. The sink is the size of a serving platter and just as deep. I could fit four fingers between the bottom of the sink and the faucet. To flush the toilet you had to hold the handle down. The shower wouldn't drain. Overall this was the worst hotel stay I've ever had.
Jeremy
Stayed 1 night in Dec 2025