Ratings based on 919 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Jodi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A traveller
Posted Feb. 25, 2024 on Expedia
I stay her every time I visit my son who attends SU. The staff is always very pleasant, rooms are clean. The beds are not the most comfortable, a little too firm for my taste but overall I’m always satisfied with my stay!
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Justina,We're glad to hear you enjoy staying with us when visiting your son at SU. Your feedback about our pleasant staff and clean rooms is greatly appreciated. We'll make a note about your preference for softer beds for your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
by A traveller
Problems
Posted Feb. 12, 2024 on HotelsI got woken up at 1am the first night by someone yelling on the phone, I got kept up the 2nd night by the guy next door yelling profanities at someone and reported to the front desk 2x-they did nothing and said they could only call his room-I took care of that issue. The maid threw away an umbrella bag I use to cover my cast-grateful I had a backup. Not a good stay this time.
Comment from Hotel Management
Feb. 13, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn Winchester, VA were disappointed to see your 2/10 score following your stay. I was saddened that your staff encounter, the noise mentioned and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
by A traveller
Posted Feb. 8, 2024 on Expedia
It’s your basic, no-frills motel. We stayed there three nights amd it was fine. It’s clearly been recently refreshed. No breakfast, which we knew going in. The room was very clean, but there were screw holes in one wall where clearly something had been removed, which was really odd because the paint, bathroom caulking and similar aspects had been redone quite recently, so omitting something like patching those holes is puzzling. Would we stay there again? Probably, though we realize that having breakfast onsite can be convenient, we had no issues with Red Roof.
Comment from Hotel Management
Feb. 9, 2024 by Manager, Hotel Management
Hello Patricia,Thank you for choosing to stay with us at Red Roof! We are delighted to hear that you found the motel to be clean and recently refreshed. We appreciate your understanding regarding the lack of breakfast onsite, and we apologize for any inconvenience caused by the screw holes in the wall. Your feedback is valuable to us, and we will make sure to address this with our team. We look forward to welcoming you back in the future for another pleasant stay.
by A traveller
Posted Feb. 5, 2024 on Expedia
Shower drain was clogged and toilet wasn't even mounted to the floor.
Comment from Hotel Management
Feb. 6, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Kimberly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WINCHESTER VA. We apologize for the shower drain that was clogged and the toilet that doesn't appears to be mounted on the floor. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share your feedback with our management team so that they are able to investigate your concerns.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 4, 2024 on Expedia
Dirty room, mold in the shower
Comment from Hotel Management
Feb. 5, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Mathew,We are sorry to hear your recent experience at the RED ROOF INN WINCHESTER VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the lack of cleanliness of the room and that there was a possible sign of mold in the shower We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 9, 2024 by Manager, Hotel Management
Hello Carlos,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a memorable experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another outstanding stay!
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 9, 2024 on Hotels
Comfortable stay!!!
Comment from Hotel Management
Jan. 9, 2024 by Xao RediResponse Specialist, Hotel Management
Hi Lisa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Winchester, VA with us. It was so rewarding to see that we earned your perfect score by providing you with a comfortable stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management
