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Castle Hotel Windsor

4.0 star property
4-star luxury hotel near Windsor Castle

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Photo gallery for Castle Hotel Windsor

Terrace/patio
Exterior
Reception
Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)
Lunch and dinner served

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Bar
  • Air conditioning

Explore the area

View in a map
18 High Street, Windsor, England, SL4 1LJ
  • Place, Windsor Castle
    ‪2 min walk‬
  • Place, Windsor Racecourse
    ‪4 min drive‬
  • Place, LEGOLAND® Windsor
    ‪5 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

Deluxe Double Room, 1 King Bed, Ensuite, City View

10.0 out of 10
Exceptional
(12 reviews)
  • 23 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Single Bed

Standard Room, 1 Twin Bed

  • 15 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

Superior Double Room, 1 Queen Bed, Ensuite, City View

9.6 out of 10
Exceptional
(10 reviews)
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

Deluxe Room, 1 King Bed, City View (Windsor Junior Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

Suite, 1 King Bed, City View (Mews Suite)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

Standard Room, 1 Queen Bed with Sofa bed, City View (Park Wing Classic - Sofa)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds (Park Wing Twin)

Superior Room, 2 Single Beds (Park Wing Twin)

Superior Room, 2 Twin Beds (Park Wing Twin)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

Standard Room, 1 Queen Bed, City View (Park Wing Classic)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, City View (Heritage Twin)

Superior Room, 2 Single Beds, City View (Heritage Twin)

Superior Room, 2 Twin Beds, City View (Heritage Twin)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

About the area

Windsor

City center retreat .Within a 10-minute walk of this Windsor City Centre hotel, you'll find Windsor Castle and Thames River. Windsor Parish Church and Windsor Guildhall are also within half a mile (1 km).

What's nearby

  • Windsor Castle - 2 min walk - 0.2 km
  • Eton College - 15 min walk - 1.3 km
  • Windsor Racecourse - 4 min drive - 2.4 km
  • LEGOLAND® Windsor - 5 min drive - 4.3 km
  • Windsor Great Park - 5 min drive - 4.7 km

Getting around

  • Windsor & Eton Central Station - 5 min walk
  • Station A Station - 13 min drive
  • Heathrow Airport (LHR) - 22 min drive

Restaurants

  • ‪The Horse & Groom - ‬1 min walk
  • ‪Wagamama Windsor - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Black Sheep Coffee - ‬2 min walk
  • ‪The Ivy Windsor - ‬2 min walk

About this property

Castle Hotel Windsor

4-star luxury hotel near Windsor Castle
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 11 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 893 square feet (83 square meters) and includes a conference center. A library, a terrace, and coffee/tea in a common area are also featured at the luxury Castle Hotel Windsor. For a fee, parking is available.

This 4-star Windsor hotel is smoke free.

  • 108 guestrooms or units
  • 3 levels
  • 893 sq ft of conference space
  • 83 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Castle Hotel Windsor offers 108 accommodations with safes and complimentary bottled water. Flat-screen televisions come with digital channels.

Bathrooms include showers and hair dryers. This Windsor hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

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Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Uncovered self parking fee: GBP 30 per night
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Castle Hotel Windsor Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1002 reviews
Rating 8 - Good. 225 out of 1002 reviews
Rating 6 - Okay. 72 out of 1002 reviews
Rating 4 - Poor. 26 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Zoya

Travelled with partner
Disliked: Cleanliness, amenities
Except for the location there was basically nothing good about this hotel. The “workers” had no personality or the basic understanding of what it means to work in hospitality industry. Examples? Here are few: wake up call came 15 minutes late; we asked for more towels - they never brought them, and my husband ended up going to the front desk to collect them; the phone in our room wasn’t working. And their restaurant and bar? Don’t expect your drink for 15 minutes after you order it. And don’t be surprised if your appetizers come AFTER your main course.
Stayed 2 nights in Jun 2025

10/10 Excellent

Zoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room accommodations
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beauty of Englands traditions are within a heartbeat of the hotel. Amazing place & close to Heathrow
Stayed 1 night in Jun 2025

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay, a great location, friendly attentive staff and a very good night’s sleep.
Stayed 1 night in Jun 2025

8/10 Good

penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Seattle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed at this property before and truly loved it. This stay was slightly less magical, due to small details not bring as attended to as well this time. For example, we were in the library and not notified when our room was ready, the lights weren't working in our room when we arrived, and some of the amenities were almost empty. We love this location and property and plan to return again. Hopefully with a little not attention to detail, the property will return to it's former glory.
Stayed 1 night in Jun 2025

8/10 Good

Karen, Boynton Beach

Travelled with partner
Disliked: Property conditions & facilities
Fantastic air conditioning! Bellman was amazing! Bed decent. Hotel needs updating. We would stay there again.
Stayed 4 nights in Jun 2025

8/10 Good

Gayner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, good toiletries, bed wasn’t comfy- both of us said it was uncomfortable. It was extremely hot whilst we stayed & yes aircon in room but the heated towel rail was on and bathroom was very uncomfortable to be in for a shower no switch to turn off
Stayed 2 nights in Jun 2025

6/10 Okay

Neil

Travelled with partner
Location was good but amenities in room were poor for the price Peeling paint on back of bathroom door Bathroom cramped and no chest of drawers Not good for anyone with mobility issues
Stayed 2 nights in Jun 2025

8/10 Good

Iwona, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in wonderful location, very close to Windsor castle and a lot of shopping and dinning options
Stayed 3 nights in Jun 2025

8/10 Good

Karen, Birmingham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ideally situated, clean and comfortable room
Stayed 3 nights in Jun 2025

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Room was well maintained/clean, AC, friendly staff, and close to everything. Restaurant was very good as well. Really enjoyed our stay here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice. The room was comfortable with excellent bedding and pillows, and a view of Windsor.
Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good alternative to staying at Heathrow if you have a flight the next day. Windsor has plenty of shops, restaurants and walks, making it ideal for short stays. The hotel is opposite Windsor Castle, so we got a great view of the daily parade. The hotel itself is undergoing an external refurbishment, but the rooms are done to a high standard. We also had Afternoon Tea in The Leaf, which was pleasant, but the quality of sandwiches were not great. The Coronation Chicken/Vegetarian wraps were nice, but there was very little filling and taste in the other varieties.
Stayed 1 night in Jun 2025

6/10 Okay

Joe

Disliked: Property conditions & facilities
Excellent location, surrounded by all shops
Stayed 1 night in Jun 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is in the perfect spot. Plenty of dining options and shopping right there. Windsor Castle is right across the street. Wonderful stay! Hotel is very clean and staff was super. Very comfortable bed as well.
Stayed 1 night in May 2025

10/10 Excellent

Kathryn, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Randolph House was a charming property, and we found all the staff to be exemplary. We highly recommend it.
Stayed 1 night in Jun 2025

10/10 Excellent

Allyson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely time and everyone we encountered was very friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Megan Laine

Liked: Property conditions & facilities
Great property
Stayed 1 night in Jun 2025

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly and welcoming service. Andy on the check in desk was excellent when resolving an issue with our booking - the room type / picture we booked on Expedia did not match what we were allocated, but he took ownership of the situation and even showed us 3 alternative rooms we could move to - thank you Andy! The car park is bigger than I expected, which is why we came on the train (the £30 per night parking charge also put us off, which might be why the car park was mainly empty?) Would definitely stay here again - fantastic location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super convenient location, great rooms, very friendly and helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clear rooms. Staff really helpful and pretty bar area. Central loculation near Castle, bars and shops. Very much enjoyed our stay.
Stayed 2 nights in May 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, clean and updated, friendly staff, difficult moving luggage in and out, parking less than ideal. I’d stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was quick but lovely. Checkin was at scheduled time but arriving early allowed for nice garden tea service. Everyone was pleasant and helpful and the location was perfect.
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay at the Castle hotel. It was clean and comfortable, great location, and friendly staff. I would recommend the castle hotel to everyone!
Stayed 2 nights in Jun 2025