Ratings based on 200 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 27, 2024
Quite unsanitary
Comment from Hotel Management
Mar. 30, 2024 by General Manager, Hotel Management
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we always appreciate hearing from our guests, we are surprised and saddened to hear you had concerns with the cleanliness of the room. Please know we pride ourselves on our spotless accommodations and apologize this wasn't your experience. We will be sure to review our high standards with our team and hope to welcome you back and impress you with our improvements.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
by A traveller
Relaxing and comfortable
Posted Mar. 6, 2024 on HotelsComment from Hotel Management
Mar. 11, 2024 by Ana, Hotel Management
Dear Mary, We would like to thank you for taking the time to complete our online survey about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Ana, Hotel Management
Dear Ahtziri, We would like to thank you for taking the time to complete our online survey about your recent stay. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by Ana, Hotel Management
Dear Valery, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and the hotel standards during your visit to our installations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A traveller
Posted Mar. 4, 2024 on Expedia
We visited this location for a family birthday with my family. Upon arrival, we were greeted by the front desk and provided our keys.
We made our way to our room to discover our TV wasn’t working, internet wasn’t working and there was a hair comb from a prior stay under the pillows of one of our beds. The dresser was unsafe and would frequently fall over.
I visited the front office to convey these concerns and requested to speak with a manager. A woman shared that she was the manager. Upon sharing my concerns, she did absolutely nothing to acknowledge or address my conveyed concerns. She proceeded to rush me off and when I requested a follow-up from her on my communicated concerns. She said she would and did not follow-up. Our phone that stopped working.
The management at this location was unbelievably inconsiderate and demonstrated zero care for the problems with our room and stay. We will not visit this location ever again. That said, our time at Wisconsin Dells was a blast!!
Comment from Hotel Management
Mar. 4, 2024 by Ana, Hotel Management
Dear Justice, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and the hotel standards during your visit. Will be working on fixing this issues momentarily.Please check within 4 to 5 work days on the status of your refund. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by Ana, Hotel Management
Dear Corey, Thank you for taking the time to complete our online survey regarding your most recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Ana, Hotel Management
Dear Christian, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a Choice Privileges member you are truly valued. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
by A traveller
Clean
Posted Mar. 2, 2024 on HotelsVery very dirty. Food and towels all over the pool area. Our room was cleaned to the bare minimum. Found old towels laying around our room. Very outdated place. Our kids broke out in rashes too!
Comment from Hotel Management
Mar. 4, 2024 by Ana, Hotel Management
Dear Kevin, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations and the hotel standards during your visit. Will be working on fixing this issues momentarily.Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,
by A traveller
Freedom
Posted Mar. 2, 2024 on HotelsAtlantis is our go to for a quick getaway. I’m a single mom with three boys two older and a younger one.
The resort is well priced giving me financial freedom to the other goodies that the dells have to offer.
Comment from Hotel Management
Mar. 4, 2024 by Ana, Hotel Management
Dear Christian, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a Choice Privileges member you are truly valued. I am very glad you and your kids had some good time together. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
by A traveller
We Had A Good Time
Posted Mar. 1, 2024 on HotelsWe came with our kids and grandkids. Staff was awesome. Only disappointment was the bar in the waterpark area wasn't open.
Comment from Hotel Management
Mar. 4, 2024 by Ana, Hotel Management
Dear Christine, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a Choice Privileges member you are truly valued. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Will work on opening the bar. We hope to see you again soon. Sincerely,
