6/10 Okay
Elizabeth
Travelled with family
Mar 24, 2025
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we checked into the hotel, we were asked if we were part of a team, to which I replied "Yes, but we do not have a group booking or a team discount" We were made to sign a document, about not running in the halls or being disruptive. Then we spent the entire night listening to kids from other teams run the halls and ghost knock on doors till 3am.
We paid full price as regular guests for the hotel, we just happened to be in the hotel because our kids were playing sports for the weekend, we got a lecture on how to behave when we arrived, and then other guests, who I'm assuming got a team discount, because the entire team booked rooms there, had no enforcement for any rules.
It was also disappointing to not have access to tea/coffee in the lobby. It was explained to me that it was taken away due to Covid, and never returned. There were 40 kids all swimming in the same pool and sharing the hot tubs, so I'm sure if Covid was an actual concern, that would be a larger risk than having a Coffee machine and some paper cups available for guests who wake up before their family.
It was 6:15am, the restaurant would not open until 7am, and the Nespresso machine would not fit on the shelf in the bathroom. So your choices if you do not want to wake the other guests in your room, are to brew your coffee on the toilet, or get in your car and drive somewhere else. As I returned from Irving, I found two other guests looking for coffee/hot water. Seems like a simple fix.
Elizabeth
Stayed 1 night in Mar 2025