Ratings based on 47 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 25, 2023 on Expedia
by A traveller
Posted Nov. 8, 2019 on Hotels
Very friendly staff. Good value for money
by A traveller
Good
Posted Jun. 21, 2019 on HotelsBeautiful hotel but the wifi connection was poor in the room. Had to come downstairs to make calls
by A traveller
Review Jiangyin Sheraton
Posted Mar. 30, 2019 on HotelsHospitality was very good and I enjoyed the stay
by A traveller
Posted Dec. 3, 2018 on Hotels
Recommended
for Everyoneby A traveller from UK
Breakfast service staff needs training
Posted Oct. 8, 2018 on Expedia
Pros: Good location, clean rooms and facilities, and hotel staff were friendly.
Cons: Provide airport shuttle service.
Offer reasonable taxi fare to Wuxi airport ...
Hotel charges RMB700; whereas outside only RMB200 !!
Location: Good quiet location. Would be good if you could provide a local sightseeing tour.
At check in, I had to pay extra RMB300/night x 3 nights for Sheraton club level as my request for two beds at time of reservations had failed to get through.
Breakfast service staff needs training; and ban from using mobile phones in order to concentrate on serving the guests.
My request for a coffee spoon came back negative. Two different staff went around and came back after a long time with no spoon .... but when I asked the manager, she was able to locate it instantly!
We were seated by the inside hall with a few other guests at around 8 am ... all the waiters/waitresses were hiding in a far corner chatting and playing with their mobile phones!
They had failed to pay attention to the guests who was trying to seek their assistance ... to set tables with missing implements, remove used plates, refill coffee tea etc.
Did not expect this from a 5 star hotel restaurant.
by A traveller
Very nice visit
Posted Aug. 19, 2018 on HotelsThey were very nice, Breakfast was the normal, but the night I stayed they had a Oktoberfest Celebration in the main hall it was a great time
Comment from Hotel Management
Sep. 4, 2018 by Sunny, Hotel Management
Thank you for staying with us. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.
by A traveller
Decent hotel in a nice location.
Posted Aug. 6, 2018 on HotelsNice enough hotel. Decent rooms. Smaller than others I have stayed at in China, but at par with most hotels across the world. Very nice buffet breakfast, though that was extra charge. My room didn't have a view, but maybe other rooms did. There is a nice public park with a lake nearby. Good for a morning run.
by A traveller
One of the best 5 star
Posted Apr. 7, 2018 on HotelsOne of the best 5 star hotels within 500kms including Shanghai. Felt at home the care and service were delivered with unique personal touch. Will stay again absolutely !
Comment from Hotel Management
Apr. 12, 2018 by Marcom, Hotel Management
Thank you for taking the time to share your recent experience at the Sheraton Jiangyin Hotel with us. we appreciate your feedback and are delighted to hear that you had a great stay.
Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.
by A traveller
Excellent Hotel!
Posted Mar. 21, 2018 on HotelsI love the staff, the service and the amenities at Sheraton Jiangyin. The hotel offers everything you need during your business trip, the food is amazing and the staff greet me by name and remember me from previous stays every time i visit. strongly recommend!
Comment from Hotel Management
May 10, 2018 by sunny, Hotel Management
Thank you for taking the time to share your recent experience at the Sheraton Jiangyin Hotel with us. we appreciate your feedback and are delighted to hear that you had a great stay.
Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Jiangyin so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.
