Ratings based on 322 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Felt great staying this place
Posted Oct. 16, 2023 on HotelsI think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
by A traveller
Posted Jul. 19, 2023 on Expedia
Big bed.
by A traveller
awful female facilities at shared pool
Posted Jan. 7, 2020 on HotelsGrand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers
by A traveller from Long Beach, California
Posted Dec. 1, 2019 on Expedia
We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.
by A traveller
Renmin Square is nice, hotel so-so
Posted Oct. 13, 2019 on HotelsNice, but small rooms (we had a queen).
No restaurant in this hotel - except a breakfast buffet for extra $.
There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.
Comment from Hotel Management
Nov. 21, 2019 by Ivy Wang, Hotel Management
Dear john,
Thank you for taking the time to share your experience with us.
We are glad to know that you find the recent stay satisfactory in general, and please be rest assured that our efforts in striving for excellent guest experience for our guests never stop.
There are four restaurants in hotel complex, all can be reached within 2 to 3 minutes on foot.
Once again, thank you for providing us with the gift of feedback, and we look forward to having the opportunity to welcome you again in the future.
Yours sincerely,
Ivy Wang
Guest Experience Manager
by A traveller
Posted Oct. 12, 2019 on Expedia
by A traveller
Posted Sep. 17, 2019 on Expedia
The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.
by A traveller from Singapore
Posted Aug. 7, 2019 on Expedia
The room felt very cozy. The hotel is a five-minute walk from the residence park entrance.
by A traveller
Posted Aug. 5, 2019 on Expedia
, the bed are extremely uncomfortable,the bathtub was clogged,the hotel is not smoke free.
Comment from Hotel Management
Nov. 21, 2019 by Ivy Wang, Hotel Management
Dear Sandra,
Thank you for taking the time to share your experience with us.
We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it.
Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for rectification.
Once again, thank you for providing us with the gift of feedback, and it is our sincere wish that we would have the opportunity to welcome you again in the future.
Yours sincerely,
Ivy Wang
Guest Experience Manager
by A traveller
Posted Jul. 4, 2019 on Expedia
