Ratings based on 218 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 24, 2023 on Hotels
I had an amazing experience staying at Westin
by A traveller
Posted Nov. 3, 2023 on Expedia
I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself.
Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant.
In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.
by A traveller
Posted Jun. 16, 2023 on Expedia
Great area，prime location.
by A traveller
Posted Sep. 5, 2021 on Expedia
by A traveller
Posted Aug. 30, 2020 on Expedia
Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.
Comment from Hotel Management
Sep. 18, 2020 by Abe Xu, Hotel Management
Dear guest,
Thank you for choosing Xian Westin Hotel for your stay.We are appreciating that takes your time to share the experiences with us.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for all the inconvenience already caused to you. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Xi'an.
Abe Xu
Digital Manger
by A traveller
Posted Jan. 30, 2020 on Expedia
by A traveller
Posted Nov. 9, 2019 on Expedia
Dark poorly lit corridors rooms considerable distance away from reception poorly signposted
Water stained bathrooms, slate tiles poorly fixed
Comment from Hotel Management
Nov. 11, 2019 by Marketing Communication Department, Hotel Management
Thank you for taking the time to share your honest feedback. The experience you described is not characteristic of the level of service our associates strive to provide, we sincerely apologize for falling short of meeting your expectations. We already shared these information to appropriate team members and took corresponding actions, to prevent the mistakes from occurring in the future.
by A traveller
Posted Nov. 3, 2019 on Hotels
by A traveller
Posted Oct. 25, 2019 on Hotels
Fantastic faculty, service and location!
by A traveller
Posted Oct. 10, 2019 on Hotels
