Note fondée sur 342 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 nov. 2019 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, Thanks for choosing Eastern House for your recent visit to Xi’an and it’s our deep pleasure to serve you during your stay. We always make efforts to provide the best quality service to every guest so that they feel like home at Eastern House. We are glad that you indeed enjoyed the experience here. It was such a great memory for those days that we’ve spent with you. We appreciate your satisfaction and compliments from the depth of our heart and we will surely keep up with the current service level. Hopefully you loved the trip to China overall and we sincerely look forward to serving you again in the near future. Best Regards, All of Eastern House Employees
par un voyageur
Publié le 4 juill. 2019 sur Expedia
This establishment has a good standing.
Workers care well the guède but the communication is very dificulta. Workers don’t speak Inglish.
Commentaires de Gestion de l’hôtel
6 juill. 2019 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, Thanks for choosing Eastern House. We really appreciate your time for providing the feedback and it’s our deep honor to serve you during your stay. Eastern House Management pays high attention to each customer’s experience. The great location, courteous service, friendly staff, high quality amenities and facilities such as complimentary afternoon tea, unlimited bottled water and mini bar snacks in room, self-serviced laundry room, and the professional fitness room all become tangible proof of high value of Eastern House. . For instance, we have started the English training program for all of our employees. Hopefully you could communicate with our employees without language barrier,or we suggest you learn some Chinese.^_^We look forward to serving you again on your future trip to Xi’an.
par un voyageur
Publié le 12 mai 2019 sur Expedia
Belle décoration moderne. Bien situé. Insonorisation correcte. Chambre vaste et agréable.
Le seul point négatif: le portier de l'hôtel qui a un arrangement avec des taxis malhonnêtes...
Commentaires de Gestion de l’hôtel
14 mai 2019 par Reservation, Gestion de l’hôtel
Dear Valued Guest, Thanks for choosing Eastern House Boutique Hotel. We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Eastern House is aiming at providing the best service and accommodation to each guest.Thanks for your advice as we've reported your suggestion to the management team and everyone at Eastern House highly values your feedback. We look forward to serving you again in the near future. Best Regards, E.H. Management
par un voyageur de Luxembourg
Publié le 1 nov. 2018 sur Expedia
Excellente situation à l'intérieur de l'enceinte. Seul regret que le personnel ne soit pas bilingue.
Commentaires de Gestion de l’hôtel
1 nov. 2018 par E.H. Management, Gestion de l’hôtel
Thanks for staying with us.We appreciate your feedback.
par un voyageur
Good but can be better
Publié le 16 mars 2024 sur HotelsEverything was great except 1 minor point. The air con wasnt working so i was uncomfortable the first night. I gave feedback to hotel staff and they said they cnanot adjust due to centralised system. They tried to help but putting a portable air flow machine in the room. It did help the situation but i could not quite understand why the air con wasnt working in the first place. The air coming out from the room is literally hot air. Should have just paid a bit more for 5 star hotels.
Commentaires de Gestion de l’hôtel
17 mars 2024 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, Thanks for choosing Eastern House! We really appreciate your time for providing the feedback and it's our deep pleasure to serve you during your stay. Sorry for that we didn't give you a perfect stay. In fact, the hotel's air conditioning is not broken. The date of your stay is also the municipal heating date of Xi 'an, so the air conditioning of the hotel is in heating mode.If you feel that the room is hot, you can let us know in time, and we can add a fan or air cooler and a thin quilt to your room to alleviate the heat. We look forward to serving you on future trips to Xi‘’an. Best Regards, E.H. Management
par un voyageur
Publié le 28 févr. 2024 sur Expedia
This hotel is in a fantastic location for first time visitors. There is plenty of things to see and places to eat nearby. Very clean and lovely space and friendly staff!!
Commentaires de Gestion de l’hôtel
29 févr. 2024 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, Thanks for staying at Eastern House Boutique Hotel. We really appreciate your time for providing the review and it's our deep pleasure to serve you during your recent trip to Xi'an. Eastern House is making efforts to provide the best service and accommodation to each guest. Modernly decorated hotel with friendly and courteous staff, free laundry facilities, complimentary afternoon tea buffet, unlimited drinks and bottled water served 24 hours either in room or lobby area, and walking distance to the most popular attraction sites all provide convenience to your trip. We look forward to serving you again in the near future. Best Regards, E.H. Management
par un voyageur
Excellent
Publié le 24 févr. 2024 sur HotelsEverything was according to the description on hotels.com friendly staff, nice restaurant and amazing area
Commentaires de Gestion de l’hôtel
25 févr. 2024 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, We are honored that you have selected Eastern House for your trip to Xi＇an. We really appreciate your time for writing such a helpful review. Your feedback is quite important to us. Our professional and friendly staff is committed to ensuring that your stay is both enjoyable and comfortable. We are glad that we indeed provide courteous service that makes you satisfied. We look forward to serving you on future trips to Xi＇an. Best Regards, E.H. Management
par un voyageur
Publié le 9 janv. 2024 sur Expedia
Wonderful hotel where staff was amazing and restaurant was really good! Even if staff don’t speak English they do their own best!!
Commentaires de Gestion de l’hôtel
10 janv. 2024 par E.H. Reservation Team, Gestion de l’hôtel
Dear Valued Guest, Thanks for choosing Eastern House! We really appreciate your time for providing the feedback and it’s our deep honor to serve you during your stay. Eastern House Management pays high attention to each customer’s experience. The great location, courteous service, friendly staff, high quality amenities and facilities such as complimentary afternoon tea, unlimited bottled water, self-serviced laundry room, and the professional fitness room all become tangible proof of high value of Eastern House. In addition, we have started the English training program for all of our employees. Hopefully you could communicate with our employees without language barrier._We look forward to serving you again on your future trip to Xi’an. Best Regards, E.H. Management
par un voyageur
Publié le 9 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 janv. 2024 par E.H. Reservation Team, Gestion de l’hôtel
Thank you for your praise, we will continue to maintain!
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
10 janv. 2024 par E.H. Reservation Team, Gestion de l’hôtel
Thank you for your praise, we will continue to maintain!
