Ratings based on 192 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 2, 2024 on Hotels
3 out of 5
by A traveller

Posted Mar. 2, 2024 on Expedia
It’s decent for a budget hotel. Stayed at the hotel for a night as was visiting a friend who lives at Yamaguchi and this property is a stone’s throw away from Shin-Yamaguchi. Loved that there’s a decent spread for breakfast (free with booking). The aircon in the room was very dusty and some mould in the toilet but as mentioned, decent for a budget hotel!
3 out of 5
by A traveller

did not live up to my expectations

Posted Nov. 16, 2023 on Hotels
I 've stayed here before and gave it a perfect 10the last time. This time it did not live up to my expectations. We love the hotel so much that I "wished" to extend it another 3 days. So in the original booking I was upgraded to a nicer room. Just because I "added an additional 3 days to my booking, they said the room was no longer available. I was willing to stay in my original upgraded room for the original booking period, and transfer over to the other room on the other days, but was told it was not possible. Also 2 e mails on seperate occasions have still gone unanswered to this day. The room we stayed in this time was not as well maintained as our first time. The proximity to the shinkansen station is fabulous as well as the free breakfest in the morning. I guess the bar was set to high from my first stay, which resulted in me not being being impressed this time.
5 out of 5
by A traveller

Posted Oct. 4, 2023 on Expedia
The service was very good, but the pillows were thin and hard to sleep on.
5 out of 5
by A traveller

This traveller left a rating score only Posted May 26, 2023 on Expedia
5 out of 5
by A traveller

Close to jr shinyamaguchi

Posted May 15, 2023 on Hotels
If you’re staying near shin yamaguchi, this is the hotel for you. Now I understand why it receives so much complements. First and foremost is the location. About 3 minute walk once you exit the station. Exit station, cross street, bam ! You’re there ! Room is more spacious than typical Japanese hotel. Property is well maintained and clean. The free breakfast sealed the deal. Honestly, I wasn’t expecting much for breakfast. To my surprise, it had more options than I expected. It had a good choice of Japanese as well as western dishes. If in the yamaguchi area again, I will definitely come back.
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 29, 2022 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 28, 2019 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Nov. 17, 2019 on Hotels
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 29, 2019 on Hotels