Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Team Mercure York, Gestion de l’hôtel
Dear Yvon,Thank you for your 10/10 rating, we do hope to see you again in the future for another great stay.Kind Regards,
par un voyageur
Publié le 23 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
25 juin 2019 par Mercure York, Gestion de l’hôtel
Thank you for the review David. I am sorry we did not deliver on your expectations
par un voyageur
Publié le 21 mars 2024 sur Expedia
The centre of York was easy to reach, nice and serene location. We would have given 5 stars when the cleaning staff had not messed up: 1 day not cleaning the room but tagging it off on their working list. Next day only partly cleaning the room and putting some content of the bin as display in the room. (revenge?). The first failure was apologised for by the receptionist who gave us a free drink voucher to make up for the mistake. Just a pity that the bartender started to refuse the voucher initially when he saw it, even before I could order anything. What the staff behind the front desk tries to “rescue” is ruined by other service staff members: here is some improvement possible. If this hadn’t happened, we would rated the hotel 5 starts for our 5 nights stay.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Reception , Gestion de l’hôtel
Dear Jan Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Reception , Gestion de l’hôtel
Dear Nick, Thank you for taking the time to rate us on this forum. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerities it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York
par un voyageur
Publié le 12 mars 2024 sur Expedia
Excellent accommodation and breakfast, but couldn’t turn down radiator, room thermostat didn’t seem to work. Had to turn radiator off at valve (room 204).
Commentaires de Gestion de l’hôtel
14 mars 2024 par Team Mercure York, Gestion de l’hôtel
Dear Barry,Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Team Mercure York
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Reception, Gestion de l’hôtel
Dear Andrew, Thank you for taking the time to share your feedback, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to welcome you back soon again. Sincerely, Team Mercure York
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Ush, Gestion de l’hôtel
Hi Daniel,Thank you for rating us 10/10, we are over the moon to have such a great rating from you. We do hope to welcome you again in the future and give you much better experience :)Thank you,
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Reception , Gestion de l’hôtel
Dear Brendan, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Reception, Gestion de l’hôtel
Dear Kevin, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Reception, Gestion de l’hôtel
Dear George, We really appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York
