Note fondée sur 927 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 janv. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 janv. 2022 par Evie, Gestion de l’hôtel
Dear Guest,
Thank you for your score following your recent stay.
We hope you choose to stay with us again so we have the chance to make your experience a 10/10.
Kind regards,
Evie
par un voyageur
Publié le 23 janv. 2020 sur Expedia
par un voyageur
Quality hotel, very central
Publié le 21 févr. 2024 sur HotelsModern look to foyer and rooms. Pool being renovated too but didn’t affect our stay. Central to York for all attractions. Would stay again if needed to be in York.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Front office manager, Gestion de l’hôtel
Dear Nigel,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed the modern look of our foyer and rooms, and that our central location made it easy for you to explore all the attractions York has to offer. We apologize for any inconvenience caused by the pool renovation during your stay, and we're glad it didn't significantly impact your experience.We're always striving to improve, and your feedback is valuable to us. If you have any further suggestions on how we can make your next stay even better, please don't hesitate to let us know.We hope to welcome you back to York soon!
par un voyageur
Nice hotel but needs some TLC in the rooms
Publié le 18 févr. 2024 sur HotelsThe hotel itself was lovely and the open plan reception and bar area was comfortable and warm. The staff were pleasant though some of them didn’t seem sure how to work things like the till and we were undercharged for a round of drinks which the bar woman then demanded I pay when I returned for more drinks as if this was my fault somehow. But all in all it was a good stay.
The room itself was ok but the toilet was tiny and difficult to get in and out of without squeezing against the wall as you opened or closed the door and there were a few things that didn’t work - usb sockets next to the bed, a lamp from one side of the bed that was missing and there was just a hole where it was once fixed and the other was loose, the fridge in the room looked like it was meant to be in a cupboard and there was a cupboard with a large hole in the bottom and a wonky door I can only assume was for a previous fridge. On the 2nd night the tv stopped working. It reset itself to 1st Jan 2023 and even the guy from reception couldn’t get it working admitting that “I’ve not had any training on these new smart TV’s and neither has the maintenance guy”. He repeatedly switched it on and off but it wouldn’t connect to any service. He offered us some free drinks vouchers for the inconvenience but when I asked at reception the next day, they knew nothing about them. We were checking out that day anyway but it would’ve been nice to have been offered a coffee or something whilst we were waiting to leave.
par un voyageur
Quiet, comfortable and well located
Publié le 16 févr. 2024 sur HotelsComfortable, quiet and ideally located for the event we were attending at York Barbican. Easy to get to by road too.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Magdalena, Gestion de l’hôtel
Dear Dan,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations comfortable and quiet. It's fantastic that our location was ideal for the event you were attending at York Barbican, and we're pleased to know that accessing our venue by road was convenient for you. We appreciate your kind words and look forward to welcoming you back for any future events or stays in the area. If there's anything specific you loved about your visit, feel free to share, as we always strive to enhance our guests' experiences.
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Front office manager, Gestion de l’hôtel
Dear DavidThankyou for taking the time out of your day to leave us a review, we would very much appreciate some further feedback in relation to the score you have given your stay. If you could contact the hotel to highlight anything we can improve on for future guests that would be extremely helpful.Best regards
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Front office manager, Gestion de l’hôtel
Dear Karl Thankyou for taking the time to leave us a positive review. We sincerely appreciate it.Kind regards
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Excellent
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Front office manager, Gestion de l’hôtel
Dear DianeThankyou so much for leaving us a positive review. We are thrilled to hear you had such a great time and welcome you back again soon on your next trip to York.
par un voyageur
Publié le 11 févr. 2024 sur Expedia
Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty.
Carpet around the bin was covered in stains which looked awful.
Bedside light was broken and hanging by the wire.
par un voyageur
Great stay
Publié le 7 févr. 2024 sur HotelsGreat stay
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Front office manager, Gestion de l’hôtel
Dear HayleyThankyou so much for the positive review of your stay with us. We greatly appreciate you taking the time to do so.Best regards
