Ratings based on 50 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2023 on Hotels
The pool area was great, saunas were brilliant.
Our room was not so great.
Smelly and we had bugs in our room.
We were scared to open the window.
It was boiling hot.
We didn't sleep too well.
The food was great.
by A traveller
Surely not a 4 star hotel, not even 3...
Posted Sep. 14, 2022 on HotelsThis hotel is supposed to be one of the top notch hotels in Zalakaros, besides Radisson Park Inn, yet it's very far from that level. Staff was neutral when we checked-in, we didn't feel that we were welcome at all, we didn't even get a single smile from any of the staff members during our stay, they barely even wanted to greet us back. The food was very disappointing, I can say terrible. We've stayed countless times at wellness hotels in Hungary in thermal towns, yet had never encountered such unfriendly - not rude, just totally careless - staff, so bad, tasteless food with such few choices, at every other hotels there were at least 4-5 main courses which of at least some were for sure to everyone's likeing. Meanwhile here they obviously used reminder food from breakfast (such as ham, bacon), etc. Breakfast was equally super limited and disappointing. They should have a egg-station, where warm egg dishes are frwshly made. There were two new super high tech robots (a server at the bar, and another at the lobby, both out of order, so we couldn't even find out the purpose/ function of the latter one).
Cleanliness was spotless, besides that there was nothing special in the room, SPA was absolutely great. But that's it about the good points. There was no any amenities in our room, when we asked for a shower cap at the reception, the receptionist simply replied they didn't have any, no further words, such as "we are so sorry Sir, we just ran out" or anything like that.
by A traveller
Posted Aug. 25, 2022 on Hotels
by A traveller
Posted Nov. 11, 2019 on Hotels
Comment from Hotel Management
Dec. 31, 2019 by Hotel Karos Spa, Hotel Management
Dear Igor, thanks for your rating! We are glad that you enjoyed the stay in our hotel! We hope to see you in the very near future in Hotel Karos Spa! Best regards, Hotel Karos Spa
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Csenge, Hotel Management
Nagyon örülünk, hogy vendégeink között köszönthettük Önöket és köszönjük a visszajelzésüket! Üdvözlettel: Hotel Karos Spa
by A traveller
Csalódás
Posted Dec. 17, 2023 on HotelsA szálloda minőségi kialakítása megfelel a 4*-nak, az étteremben kifejezetten jók voltak az ételek, az itt lévő személyzet is kedves volt. Sajnos ugyanez a többi alkalmazottra már nem volt elmondható. Udvariatlan, frusztrált, sőt még kioktató stílusban beszélő személyzettel is akadt dolgunk. Kifejezetten kellemetlen tapasztalat volt, hogy a wellnes részen bizonyára egy gépészeti hiba miatt hidegek voltak a medencék, ugyanakkor 24 óra elteltével sem sikerült kijavítani a hibát, másnap ugyanolyan hideg volt a víz. Ráadásul a szobában sem volt megfelelően meleg a víz.
A franciaágy kényelmes, viszont a kihúzható kanapé túl kemény.
A személyzet vagy fiatal és tapasztalatlan, vagy frusztrált. Sajnos kifejezetten érezhető volt a vezető hiánya, aki kezelni tudta volna a jogos vendégpanaszokat.
Comment from Hotel Management
Jan. 24, 2024 by Csenge, Hotel Management
Kedves Vendégünk! Köszönjük, hogy megtisztelt minket véleményével és észrevételeivel, ezekből a visszajelzésekből tudunk a jövőben fejlődni. Üdvözlettel: Hotel Karos Spa
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Csenge, Hotel Management
Unser lieber Gast! Vielen Dank für Ihre Bewertung, wir freuen uns, Sie wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Hotel Karos Spa
by A traveller
Posted Dec. 10, 2023 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Csenge, Hotel Management
Wir freuen uns sehr, Sie unter unseren Gästen begrüßen zu dürfen und bedanken uns für Ihr Feedback! Mit freundlichen Grüßen, Hotel Karos Spa
by A traveller
Posted Nov. 20, 2023 on Hotels
Comment from Hotel Management
Nov. 29, 2023 by Csenge, Hotel Management
Dear guest, thank you for your review. Hotel Karos Spa
by A traveller
Posted Aug. 29, 2023 on Hotels
