Ratings based on 49 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 21, 2024 on Expedia
Beautiful property, friendly staff, and great food!
by A traveller
Posted Jan. 7, 2024 on Expedia
by A traveller
Expensiv and tried to trick us.
Posted Jan. 3, 2024 on HotelsHotel looks very nice. Its just like the pictures.
But the rooms are very humid and smells a little like mold.
When we checked out they added costs for over 100$ to the bill that we did not use. Even when we told them it was wrong, they still tried to make us pay for several thing.
by A traveller
Posted Dec. 9, 2023 on Expedia
Beautiful hotel, very friendly helpful staff. Convenient airport transfers.
by A traveller
Not 5 stars
Posted Nov. 10, 2023 on HotelsI stayed for 1 night as a solo traveler. The staff was excellent. However i'm not sure how this hotel has a 5star status. Very dated, and the upkeep you could tell was lacking. The bathroom tub leaked, from what you could tell was already a 'band aid' fix they already tried. When i looked to see where it was leaking, no one had cleaned behind the tub as there was cobwebs and a spider. The shower stall area was also so rundown, everything old.The water in the pool didnt look very clean, but in spite of that...i was shocked to see no covers where there had clearly been lights (inside the pool). Instead you could actually see the areas were open spaces with the wiring exposed. The whole dining area is open with no windows, which means alot of bugs. The night i went to eat, i ended up asking them to bring the food to my room. There were several large flying bugs i later found out were termites. Just know this isnt anywhere near a 5star hotel.
by A traveller
Posted Oct. 20, 2023 on Expedia
by A traveller
Posted Oct. 15, 2023 on Expedia
Hotel itself was absolutely amazing. Beautiful architecture and features on a big scale. Check in was seamless. Our room was big, and looked wonderful. Unfortunately the room had a broken balcony door. We were immediately offered another room, this one was fine but again not perfect and below the standard one would have expected for star hotel. Issues were primarily in the bathroom where certain finishing touches were lacking. The basin was tilted which meant the water did not flow out as it should as base was too high. We made do as we were exhausted from flight and having moved once already and reception manager had implied there were no rooms.
Overall we enjoyed our stay, majority of the staff were friendly, helpful. I would certainly recommend the hotel and hope they get the perfect room as our friends did.
by A traveller
Posted Oct. 11, 2023 on Expedia
It’s not what I expected from a 5 star hotel… I stayed for a week and I ask for a phone directory to call room service or the front desk .. never got it .. my bathroom sink was tilted or misplaced so water was always there.. basic rule of sinks… coffee was terrible .. the stuff is trying but the hotel needs of some major five star consulting…
by A traveller
Posted Jun. 22, 2023 on Expedia
Great location close to Stone Town. Wonderful amenities including fitness room and spa. On beach.
by A traveller
Posted Feb. 27, 2023 on Expedia
Def not a 4 str property .outdated rooms , water had a bad taste , rooms smelled moldy , needed to be updated asap . Location close to the airport staff friendly
Comment from Hotel Management
Apr. 1, 2023 by Alok, Hotel Management
We apologies for the inconvenience caused during your stay with us!We have worked on all the areas you have mentioned and having a complete renovation of the property. We look forward to having you back with us to experience our hospitality once again.
