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Alpen Resort & Spa Zermatt

4.0 star property
Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Alpen Resort & Spa Zermatt

Indoor pool
Spa
Reception
Front of property
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪5 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

9.4 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Single Room, 1 Twin Bed, Garden View

Single Room, 1 Single Bed, Garden View

Single Room, 1 Twin Bed, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Twin Beds

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

9.0 out of 10
Wonderful
(8 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 5
  • 4 Twin Beds

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

  • Garden view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds

About the area

Zermatt

Zermatt retreat .Your stay at this Zermatt hotel places you within a 10-minute walk of Zermatt Visitor Center and Zermatt–Sunnegga Funicular. Zermatt-Matterhorn Ski Paradise and Matterhorn Museum are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 18 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Restaurant Derby - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Alpen Resort & Spa Zermatt

Family-friendly 4-star hotel near Zermatt-Matterhorn Ski Paradise
Alpen Resort & Spa Zermatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business center on site. A children's pool, a hot tub, and a fitness center are also featured at the family-friendly Alpen Resort & Spa Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 26 guestrooms or units
  • 3 buildings
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alpen Resort & Spa Zermatt offers 26 accommodations with minibars and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas and include desks. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking within 3 miles (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 2 2026 to November 6 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Alpen Resort & Spa Zermatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 383 out of 517 reviews
Rating 8 - Good. 96 out of 517 reviews
Rating 6 - Okay. 22 out of 517 reviews
Rating 4 - Poor. 10 out of 517 reviews
Rating 2 - Terrible. 6 out of 517 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Nitin Kumar

Stayed 2 nights in Dec 2025

10/10 Excellent

Tina Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property that did not disappoint. Unrestricted mountain view, wonderful facilities and very attentive staff. Location is easy walking distance to most amenities and was quiet and cosy.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Super amazing stay. Fantastic location, place and especially the panaromic room that oversee the Matterhorn! You will be able to see the golden flow on the Matterhorn at sunrise. Will be back to stay more nights in the hopefully near future! Staff was polite and nice from the driver to the counter to the breakfast to the pub! Fantastic!
Stayed 1 night in Nov 2025

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort, great location, staff fabulous, panoramic room was perfect, spa is awesome
Stayed 3 nights in Dec 2025

10/10 Excellent

kevin

Liked: Cleanliness, amenities, property conditions & facilities
yes
Stayed 3 nights in Nov 2025

10/10 Excellent

Himanshu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good
Stayed 2 nights in Nov 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities such as the gym and spa. Makes a whole difference especially after a day on the slopes.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edinilce

Liked: Cleanliness, staff & service, amenities
Amazing !
Stayed 3 nights in Nov 2025

10/10 Excellent

Mukarram

Travelled with group
Liked: Cleanliness, property conditions & facilities
Amazing room - beautiful view of the Matterhorn from bedroom, great service and amenities, fantastic spa and well-being 10/10
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian A

Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in beautiful location. Recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! An incredible hotel. I was given a free upgrade with a balcony and a view of the Matterhorn. The room was amazing. Plenty of space and excellent decor. Breakfast had a good selection. Staff were friendly, My room was decorated for my birthday. Spa area, again Wow! This hotel has to be one of the top hotels Ive stayed in.
Stayed 1 night in Sep 2025

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Alpen resort was magical. Could be that Switzerland is magical but this resort was wonderful. We should have planned more nights here. Views are incredible and the ease of getting to r restaurants or anywhere in Zermatt was easy. We had 5 people traveling and the room with the loft was perfect. We used the spa and the pool area and it was also beautiful. The room was very clean and the staff was super friendly and helpful with any questions we had. We did the 6.5 mile 5 lakes hike, definitely recommend, and came back to relax in the pool and hot tub. We will definitely be back. 💕
view from the room
Be sure to stop for lunch at this spot on the top of the 5 lakes hike.
Stayed 1 night in Aug 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place! Will be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Stayed 1 night in Aug 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food upon arrival served by helpful and friendly server. Excellent room with great view of Matterhorn.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Jul 2025

10/10 Excellent

Jean-Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
speechless. we just loved everything from this place!!
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2025

10/10 Excellent

Lorimar

Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa! Good location and excellent room!
Stayed 1 night in Jun 2025