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Hotel Alpenroyal

3.0 star property
3-star spa hotel near Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Alpenroyal

Indoor pool
Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse | View from room
Interior
Sauna, hot tub, steam room
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi

Explore the area

View in a map
Riedweg 96, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪2 min walk‬
  • Place, Zermatt - Furi
    ‪5 min walk‬
  • Airport, Sion (SIR)
    ‪86 min drive‬

Room options

View all photos for Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Standard Doppelzimmer mit Balkon oder geteilte Erdgeschoss Terrasse

8.0 out of 10
Very good
(2 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

In-room safe, desk, free WiFi, bed sheets

Superior Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 19 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

Deluxe Doppelzimmer mit Matterhornblick, Balkon oder geteilte Erdgeschoss Terrasse

10.0 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

Triple room with balcony or split first floor terrace

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

Familienzimmer (2 Erwachsene und 2 Kinder) mit Balkon oder geteilte Erdgeschoss Terrasse

  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

  • Mountain view
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

About the area

Zermatt

In Zermatt .Within a 10-minute walk of this Zermatt hotel, you'll find Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Zermatt–Sunnegga Funicular and Furi Ski Area are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 2 min walk - 0.2 km
  • Zermatt - Furi - 5 min walk - 0.5 km
  • Furi Ski Area - 5 min walk - 0.5 km
  • Sunnegga Ski Resort - 14 min walk - 1.2 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Le Petit Royal - ‬10 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Parkhotel Beau Site - ‬5 min walk
  • ‪Golden India - ‬10 min walk
  • ‪Manud - ‬9 min walk

About this property

Hotel Alpenroyal

3-star spa hotel near Zermatt-Matterhorn Ski Paradise
Hotel Alpenroyal offers its guests a full-service spa, an indoor pool, and a hot tub. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A sauna, a terrace, and multilingual staff are also featured at Hotel Alpenroyal.

This 3-star Zermatt hotel is smoke free.

  • 1 building
  • 31 guestrooms or units
  • 4 levels
  • Built in 1985
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
Hotel Alpenroyal offers 31 accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge

Things to do

  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Eurocard, and cash.

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Hotel Alpenroyal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 189 out of 329 reviews
Rating 8 - Good. 113 out of 329 reviews
Rating 6 - Okay. 20 out of 329 reviews
Rating 4 - Poor. 3 out of 329 reviews
Rating 2 - Terrible. 4 out of 329 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Deborah, massapequa Park

Liked: Cleanliness
I booked a balcony room with a view of the Matterhorn. My view was of a wall.
Stayed 2 nights in Oct 2025

10/10 Excellent

Olga, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and welcoming! I had an unforgettable time!
Stayed 3 nights in Sep 2025

6/10 Okay

John

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Property location was great. Bathroom seemed a bit outdated. We just got an unfriendly feeling from the afternoon staff as if we were an inconvenience to them any time we had a question about anything. The morning lady that was there for breakfast was very pleasant though.
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had the perfect view and when you want to go into town, there's an elevator that leads you straight to the town level to walk around. When you have bags there is the free shuttle to and from the train station.
Stayed 2 nights in Sep 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Ansuman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Excellent breakfast.
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic!

Brilliant location in Zermatt, great swimming pool for rainy days, great view of the Matterhorn. Staff were friendly and helpful.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Aaron

Stayed 4 nights in Jul 2025

10/10 Excellent

Tammy, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Alpenroyal. The property was clean and beautiful, the spa was amazing. The staff were friendly and helpful and breakfast was delicious. Location was perfect - the elevator was a surprise and helped getting around and our view was perfect!
Stayed 2 nights in May 2025

10/10 Excellent

Florin, Zurich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and has the best view of Zermatt mountain. I really enjoy my stay there with the family and the indoor pool is also very nice. Regarding breakfast, it was a bit too light for us, especially for kids, but otherwise great.
Stayed 2 nights in Apr 2025

8/10 Good

Haiyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for the view of Matterhorn. Uphill walk with luggage is a little challenging. Breakfast is very good.
Stayed 2 nights in May 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bathroom were clean and spacious. We had an excellent view of the Matterhorn from our balcony. The hotel was lovely and quaint. Well worth it.
Stayed 2 nights in May 2025

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
The lady and staff were super friendly. Enjoy my stay. Recommend
Stayed 3 nights in Feb 2025

10/10 Excellent

Katherina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were comfortable with the beautiful views of the mountains. The breakfast was good, I just wish there was more variety from day to day( we stayed 5 days). The bathrooms were slightly outdated, it was hard taking a shower with a shower curtain without having the water spill on the floor. The room was spotless, and the cleaning crew did an amazing job every day cleaning the room. Location was very central to the lift and the center of Zematt. I felt that charging 5 CHF for use of the microwave was excessive as well as 3 CHF for ice. I don’t think I ever stayed in the hotel that did that. Front desk staff was very helptand pleasant. Overall, we had a very nice stay
Stayed 5 nights in Mar 2025

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Went above and beyond what was expected.
Stayed 5 nights in Mar 2025

10/10 Excellent

Andrew

Stayed 7 nights in Feb 2025

10/10 Excellent

Luanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent choice for our stay in Zermatt. Very friendly & helpful staff. Excellent breakfast every morning. Our room had a beautiful view of the Matterhorn. Highly recommend.
Stayed 4 nights in Feb 2025

8/10 Good

christopher

Stayed 3 nights in Feb 2025

10/10 Excellent

Brian

Stayed 5 nights in Feb 2025

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay

Friendly staff, wonderful, comfortable place. Has a secret easier way to get to the station through a private lift. The view of Matterhorn was unbeatable from our room.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most amazing stay, Breakfast was wonderful, the location was idea for skiing, just a short walk to Gondola, and short walk to town. The view from our balcony was magical and wonderful, did not want to leave. Pool and spa area was delightful. Definitely recommend.
Stayed 6 nights in Feb 2025

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel as a landing point after our ski/exploration days. Comfortable and walkable. Highly recommend!
Stayed 3 nights in Dec 2024